April Jane M. Yu

APRIL JANE M. YU Blk. 21 Lot 1 PH 4 Estrella Homes Subdivision Sta. Rosa II Marilao Bulacan, Philippines 3019 Contact Number:- E-mail Address:- OBJECTIVE: To be in a highly developed company that provides training and enhancement of my knowledge and skills, and to gain personal and social developments. PERSONAL INFORMATION: Date of Birth: Place of Birth: Sex: Age: Height: Civil Status: Religion: Nationality: APRIL 7, 1991 QUEZON CITY FEMALE 30 YRS. OLD 5’6” SINGLE CATHOLIC FILIPINO EDUCATIONAL BACKGROUND: COLLEGE- POLYTECHNIC UNIVERSITY OF THE PHILIPPINES M. H. Del Pilar Building Sta. Mesa, Manila Bachelor of Science in Tourism Management HIGH SCHOOL- J.P. SIOSON GENERAL HOSPITAL & COLLEGES INC. Misamis St. Bago Bantay, Quezon City ELEMENTARY- BLESSED ANGEL L.A. SCHOOL Caloocan City WORK EXPERIENCE: WORLD CLASS NOTARY (Vista Business Solutions) (Virtual Assistant- Bookkeeper) November 25, 2020- February 28, 2021 Job Description: • Responding to emails and messages • Data Entry • Accounting Task (using QuickBooks or Wave apps) • Calling and sending mail to all leads using Radius bob CRM • Researching and organizing facts and sources VISTA BUSINESS SOLUTIONS (Lead Generation- Freelancer) September 20, 2020- November 24, 2020 Job Description: • Client Prospecting • Lead Generation • Send proposal and follow up emails. RED PLANET HOTELS CORPORATION (Front Office Associate) March 6, 2017-January 31, 2021 System Used: Fiesta and IQWARE 100 Timog Ave. Barangay Sacred Heart, Quezon City Job Description: • Checking in and checking out guests. • Handle customer request promptly and ensuring all services standard are followed. • Respond to each guest who approaches Front desk. • Handle accounting and cash handling duties. • Create reservations. BSA Twin Towers (St. Francis Group of Companies) (Guest Service Agent) May 21, 2015–January 31,2017 System Used: Fiesta and IFCA Bank Drive, Ortigas Avenue, Mandaluyong City, Philippines Job Description: • Checking in and checking out guests. • Handle customer request promptly and ensuring all services standard are followed. • Respond to each guest who approaches Front desk. • Handle accounting and cash handling duties. • Create reservations. CONVERGYS (Formerly as Stream Global Services) (Customer Service Professional) Dish Satellite Account July 9,2014–May12,2015 6/F Annex Building SM North EDSA Quezon City,1105 Philippines Job Description: • Address billing concerns and questions. • Basic trouble shooting in cable services. • Upsell cable service and products. Miascor Aviation Group (United Airlines) (Ground Attendant/ Passenger Service Agent) November 17,2011- March 2,2014 System Used: AERO and SHARES Rm.439 International Passenger Terminal 1 Bldg. Ninoy Aquino International Airport Pasay City, Philippines 1300 Job Description: • Issue tickets. • Checking in passengers (verify documents such as visa, passports, tickets). • Baggage Handling. • Announcement and assisting with boarding and security. • Providing connecting flight information and direction assistance. • Document International departure and flight handling record. TRAINING EXPERIENCE: Airphil Express (Air Philippines Corporation) R-1 Hangar, APC Gate 1, Andrews Ave., Nichols, Pasay City November- March 2011 Sans Travel and Tours Unit 9 # 46 West Ave., Quezon City April-May 2009 SEMINARS ATTENDED: “Health, Safety and Environment” held on November 15, 2011, at the Miascor Training Center Ninoy Aquino International Airport, Pasay City. “Dangerous Goods Initial” held on October 19, 2011, at the Miascor Training Center Ninoy Aquino International Airport, Pasay City. “Dangerous Goods Cat. 9” held on August 28, 2013, at the Miascor Training Center Ninoy Aquino International Airport, Pasay City. “Work, Attitude, and Values Enhancement” held on October 21, 2013, at the Miascor Training Center Ninoy Aquino International Airport, Pasay City. “Fraudulent Document and Impostor Detection Course” held on October 22, 2013, at the Miascor Training Center Ninoy Aquino International Airport, Pasay City. “Airport Operation Training” held on January 23, 2014, at the Miascor Training Center Ninoy Aquino International Airport, Pasay City. “Customer Service and Communication Skills” held on July 15, 2013 at the Miascor Training Center Ninoy Aquino International Airport, Pasay City. “International Passenger Handling and Services” held on October 3-8 2011, at the Miascor Training Center Ninoy Aquino International Airport, Pasay City. “Certificate of Achievement: Amadeus Basic Course” held on February 2-5, 2009, at the Amadeus Corporate University at LKG Tower, Ayala Makati “Grace Under Pressure in the Hospitality Industry” held on September 14, 2007, at the Bulwagang Tejeros, AFP Commisioned Officers Country, Camp Aguinaldo, Quezon City “7107 Island Cruise Ship: Basic Familiarization” held on June 04, 2010 at Pier 6, North Harbor, Manila. CHARACTER REFERENCE: Mr. Roberto Hernandez Station Manager UNITED AIRLINES- Ms. Sherry Bartolome Hotel Manager RED PLANET HOTEL TIMOG-