April Hollie Damaolao

Resume April Hollie A. Damaolao Address: 1922 San Miguel, Apas, Cebu City 6000 Email:-Mobile No:- Skype ID: holliedamz Personal Data Age: Gender: Date of Birth: Place of Birth: Civil Status: Nationality: Weight: Height: Religion: 32 Female April 3, 1984 Cebu City, Philippines Married Filipino 80 kilos 5'4” Roman Catholic Educational Background Tertiary: Secondary: Primary: Bachelor of Science in Information Technology (BSIT) University of Cebu – Main Campus (Graduate Batch 2005) University of Cebu (Batch 2001) Cebu Normal University (Batch 1997) Extra – Curricular Activities: University of Cebu “Webmasters” Varsity Athlete for Track and Field (1998 – 2003) Achievements Candidate for Cum Laude - University of Cebu Batch 2005 Rank # 3 Top Student for BSIT – 4 with a GPA of 1.614 UC – College of Information and Computer Science Dept. First Semester, S.Y. 2004 – 2005 Organization JCI Womandaue – Board Member (VP International for 2017) Work and Related Experiences IT Helpdesk Support Specialist (May 2016 – November 2016) Blue Ocean BPO (for Niche Fashion Technology) th 11 Flr Mercedes Tower, Mindanao Ave, Cebu Business Park, Cebu City Task and Responsibilities include the following: -work on helpdesk tickets using Connectwise -troubleshoot issues related to POS (RMS by Microhouse) and Niche Software for Fashion retail companies in AU and NZ -connect via remote to client computers and also troubleshoot network related issues (eg. opening IP ports needed by the software, creating RDP connections to server, etc…) -Performs in-depth analysis, diagnosis and immediate resolution of client computer issues which causes problems to our software in the either the MAC or Windows environment -Setup printers, receipt printers, barcode scanners and cash drawer -Respond to queries on the progress of the PC/software repair by means of providing proficient email communication. Remote Desktop Support Specialist (Nov. 3, 2014 – March 31, 2016) PeoplePlusTech, Inc. 9F Jaka Bldg, 6780 Ayala Ave. Makati City, 1226 Philippines. Task and Responsibilities include the following: -worked as a repair agent for GeekSquad via chat -Performs advance remote PC diagnostic and repair, PC optimization on client computers. -Performs in depth analysis, diagnosis and immediate resolution of client computer issues. -Fills out Log forms with accurate, complete and detailed information for tracking and record purposes. -Respond to queries on the progress of the PC repair by means of providing proficient chat communication. Technical Support Specialist (Sept. 2010 – Nov. 2014) iComm International Inc. Skyrise 1 Bldg. Suite 501 & 502, Cebu IT Park, Apas, Lahug, Cebu City Task and Responsibilities include the following: - First line diagnostics for in-house software development - Performs real-time diagnostic and problem resolution in concern with the user - communicate with local and international end users via call, chat or email - Monitor IT infrastructure to ensure systems, application, services, business processes are functioning properly - Technical areas supported include desktop applications and connectivity; remote access, mobile computing and all related aspects of the technical infrastructure. - Format, Install and Configure Operating Systems - Monitor Servers via Nagios - Train and guide new staff for the department - Orient new hires regarding existing IT Policy Technical Chat Support Representative (March 2010 – Sept. 2010) Convergys - for Comcast Account (graveyard shift) i2 Bldg. Cebu IT Park, Apas, Lahug, Cebu City Task includes the following: Interface with customers via live Chat for the purpose of passively (i.e. order taking) or actively selling products and services, verifying and updating customer records, plus handling miscellaneous customer service and billing related inquiries. Providing technical troubleshooting advice to customers for Comcast Internet/DSL Technical Support Representative (June 2009 – Feb. 2010) Stream Global Services – for Qwest DSL Account (graveyard shift) i2 Bldg. Cebu IT Park, Apas, Lahug, Cebu City Task includes the following: Interface with customers via inbound calls for the purpose of providing technical troubleshooting advice to customers, as needed. Verifying and updating customer records & up-selling client products for Qwest DSL Web Content Writer (May 5, 2008 – May 30, 2008) Kitteric Inc. Net Web Marketing A.S. Fortuna Street, Banilad, Cebu City Task includes the following: Keyword Search and Online Research Writing at least 3 original articles per day with- words each Online Marketing Specialist (August 2006 – May 2008) Focus Interactive Outsourcing Corp. (company closed by May 2008) Remote Task includes the following: - Gathering of reliable Ad Networks - Applying to Affiliate Sites - Managing Google Adwords Campaign - Research high value keywords - Basic SEO Jr. IT Specialist (April 2006 – August 2006) Filcon Manufacturing Corp. – Converse Philippines Mabolo, Cebu City Sales Specialist (April 2005 – March 2006) Creative Home Systems Manufacturing Inc. Mabolo, Cebu City Skills and Capabilities * Proficient in Written and Spoken English * Can type up to 60 WPM * Can operate different office equipments (e.g. Printer, scanner, fax, etc.) * Computer Literacy Skills  MS Office Applications (word, excel, power point, etc.)  Basic HTML, CSS  Adobe Photoshop CS5, CS6, and Adobe Lightroom  PC Desktop / Network troubleshooting (Windows Environment)  Well versed in Ticketing systems such as JIRA, Connectwise  Knowledgeable in Remote Connection software such as Teamviewer, LogMeIn, VNC, Dameware  Basic SEO and Web Content writing  Blogging (http://www.randombeautybyhollie.com)  Social Media (Facebook, Twitter, Pinterest, Instagram, Youtube, Google+, Linkedin)