April Esguerra

APRIL V. ESGUERRA-- WORK EXPERIENCE JULY 2021 TO PRESENT– PH LEAD – SALES, SPONSORSHIPS, BRAND PARTNERSHIP, NON-PROFIT COORDINATOR AND TEAM LEADER FOR BACK-OFFICE SUPPORT (MERCHANDISING DEPARTMENT) – AWESOME OS, DAVAO CITY ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Update PowerPoint decks for Case Studies, Wrap Up Reports, Buyer Pitch Decks, etc. Pull data & CFT assets for Case Studies & Wrap Up Reports Pull data & update Excel sheets for BP KPIS (Google Analytics, Dash Hudson, etc.) Use salesforce to pull buyer, brand & product info Create Google forms for campaign launch asset collection Follow up with buyers for seasonal brand campaign launch asset collection Follow up with non-profit partners for campaign launch asset collection Upload all campaign launch assets using necessary tools (dashboard offers, Wrike, etc.) Overall project management of brand & non-profit partner marketing campaign. Track & manage google sheets & provide status updates. Supporting non-profit and brand partner tactics while managing partner marketing communications and accuracy. Schedule calls for the team when needed Assist with strategic tasks where necessary (sourcing new non-profit partners, marketing package research, etc.) AUGUST 2018 TO AUGUST 2021 – CUSTOMER SERVICE TEAM LEAD/ SUPERVISOR – AWESOME OS, DAVAO CITY ▪ ▪ ▪ Ensures high team performance by monitoring team metrics including satisfaction ratings, QA scores, attendance, contacts and more for a team of 10 or more agents Daily tasks include staying up to date with new information about the company features and processes, answering questions from team members, relaying information to the team and the upper management, problem solving issues, handling member escalations, floorwalking and providing overall team support Administers regular 1:1s to monitor or communicate performance, side by side coaching and team coaching sessions to ensure the highest quality and understanding among team members JULY 2017 TO AUGUST 2018 – WAREHOUSE COORDINATOR - AWESOME OS, DAVAO CITY ▪ • • • • • • Helps identify, communicate, and resolve stuck or late orders, pulling excel/shipping reports Gain a high degree of knowledge related to products, merchandise, warehouse operations and policy Field warehouse or order related questions and concerns from all cx locations (PH and HQ) Work and collaborate closely with other coordinators to identify common concerns and provide resolution to member issue Assist in creating cx/fulfillment related resources and ad-hoc projects Execute quick turnaround of member communications as unforeseen issues arise. Cascade important updates and help ensure all representative’s knowledge is consistent, accurate and is aligned when handling fulfillment related matters MAY 2013 TO JULY 2016 – ADMINISTRATIVE OFFICER / PROJECT SUPPORT - FOUNDATION FOR RURAL ENTERPRISE AND ECOLOGY DEVELOPMENT OF MINDANAO, INC., DAVAO CITY ▪ ▪ ▪ Assists in creating project reports and proposals for government and non-government projects Helps maintain and collate important records and documents pertaining to projects and employees’ records Maintain accounting records for bookkeeping purposes EDUCATION 2012 TO 2016 – Bachelor of Science in Business Administration Major in Business Economics, UNIVERSITY OF SOUTHEASTERN PHILIPPINES SKILLS TOOLS • • • • • • • • • • • • • • • • • • EXCELLENT CUSTOMER SERVICE/EXPERIENCE ORDER MANAGEMENT LOGISTICS AND SHIPPING DATA ENTRY AND MANAGEMENT BASIC BOOKKEEPING ADMIN WORK STRONG ATTENTION TO DETAILS BASIC GRAPHIC DESIGNING USING CANVA BASIC TROUBLESHOOTING Zendesk Recurly Shiplist Iterable Shipstation Highjump Looker Finale Inventory Salesforce • • • • • • • • • Microsoft Office Google Workspace Notion Canva Dash Hudson Google Analytics Tableau Amplitude Monday.com