GOCE, APRIL ESCANO
#241 San Felipe Padre Garcia Batangas
Mobile no.:-
Email Address:-OBJECTIVE: Seek to work as a Virtual Assistant or Customer Service Representative.
Highly experienced in providing online, virtual support in terms of customer support in
an e-commerce business, with special talent in managing emails and scheduling duties
with the aim of ensuring smooth office procedures.
WORK EXPERIENCE:
September 2016 - October 2018
Medical Laboratory Scientist
N.L. Villa Memorial Medical Center
F. Manalo St. Lipa City, Batangas
Duties and Responsibilities
Determines normal and abnormal components of body fluids by conducting
chemical analyses of blood, urine, spinal fluids, and gastric juices.
Analyzes blood cells by counting and identifying cells, using microscopic
techniques and procedures.
Prepares blood, plasma, and platelets for transfusions by conducting blood
group, type, and compatibility tests.
Ensures operation of analyzers, spectrophotometers, colorimeters, flame
photometers, and other laboratory equipment by calibrating; completing
preventive maintenance requirements; following manufacturer's instructions;
troubleshooting malfunctions; calling for repairs; maintaining equipment
inventories; evaluating new equipment and techniques.
May 2017 to May 2018
Virtual Assistant ( Part-time )
Duties and Responsibilities
Manage my account manager’s email whenever she’s not available
Manage social media account such Facebook, Instagram, Linkedin etc.
Answering customer’s enquiry via email, direct messages or through FB
comments
Providing resolution to customer’s enquiry within 24 hours
Calendar management
Email outreach
Updating and tagging of payments in spreadsheet
June 2019 Up to Present
Social Media Customer Support
Duties and Responsibilities
● Explaining bills to the customer
● Resolving disputes from the customer’s bill
● Skilled in making recommendations for products and services to meet customer needs
● Skilled in transitioning to sales/lead generator after resolving the customer concern
● Assisting in tracking customer’s order
● Assist Customer’s concern for Escalation
● Promoting our products and services to our customer
CHARACTER REFERENCE:
Mrs.Teresita G. Lazarte, RMT
Chief Medical Technologist
Laboratory Department
N.L Villa Memorial Medical Center
Marie Antonette LU
SMCS Team Lead
Storm Media LTD
Email:-
