April Dorado Pascual

APRIL D. PASCUAL PROFILE Objective: CONTACT-- Detail-oriented professional with over 15 years of experience in customer support and data entry. Skilled in managing customer inquiries across various channels, resolving issues efficiently, and ensuring high levels of satisfaction. Additionally, proficient in handling large volumes of data, maintaining accuracy, and utilizing data management software. Seeking to leverage strong communication, problem-solving, and organizational skills to contribute to a customer support and data management role. 227 Ligas, Bacoor, Cavite EDUCATION 2003 - 2007 WORK EXPERIENCE Concentrix Philippines Accounts & Billing Support Technical Advisor II (Customer Service Representative) UNIVERSITY OF PERPETUAL Create tickets for customer concerns and address it in a timely manner. Check accounts and payment status. Processing payments, refunds, and account adjustments while maintaining precise financial records. Guiding customers through account setup and troubleshooting issues to ensure a seamless experience. HELP SYSTEM DALTA BS Hotel and Restaurant Management SKILLS - American Data Exchange - Business Process Associate Assessing process orders. Input business transactions and other information into databases. Creating production process reports. Customer Service Computer Proficiency Teamwork Attention to details Flexibility Effective Communication Critical Thinking REFERENCE Almer Antones - Team Leader Rochel Morales - Team Leader Concentrix Phils. Concentrix Phils. Phone: - Phone: -