April Dawn Canora

April Dawn Canora Cebu City, Philippines www.linkedin.com/in/aprildawncanora-cs CAREER OBJECTIVE I am a customer service professional with over 8 years of experience delivering multichannel support for clients across Europe, the US, and Australia. Skilled in handling email, live chat, and social media inquiries, I specialize in resolving issues quickly and accurately while maintaining a warm, approachable tone. My goal is always to create a positive experience that builds trust and loyalty with every customer interaction. EDUCATION Bachelor of Science in Nursing University of the Visayas June 2008 - March 2010 High School Diploma Livingstone Christian AcademyInc. 2008 REFERENCE Penko Lichev New Island LLC - Founder/CEO Joanna Bile LogX Group- Senior Services Manager SKILLS AND PROFICIENCIES RELEVANT EXPERIENCE Customer Service Associate LogX Group 2016 – Present Provided responsive, customer-focused support by handling inquiries and orders, delivering detailed product information, managing tickets and customer interactions through CRM tools like QuickBase, Amazon Seller Central, and Freshdesk, while collaborating with internal teams via Slack to ensure smooth cross-functional communication. E-Commerce Customer Support Specialist BeyWarehouse Feb 2025 – Aug 2025 Handled customer inquiries promptly via GoDaddy Webmail for Beyblade products, processing orders, providing detailed product specs and pricing, resolving disputes, and tracking order statuses to maintain high customer satisfaction. Customer Support | Le’ Vanity New Island LLC Feb 2023 – 2025 Managed daily E-Commerce operations by providing real-time customer support via Shopify Live Chat and Inbox, crafted tailored message templates for two brands to ensure consistent communication, and handled Instagram inquiries while coordinating workflows through WhatsApp and Slack. Skilled in multichannel customer support using CRM tools like Zendesk and Freshdesk, experienced with Shopify, Amazon, and eBay platforms, proficient in Slack and WhatsApp communication, and strong in order processing, dispute resolution, documentation, and problem-solving.