April Daun Brewer

APRIL DAUN BREWER- ✦ ✦ ✦ - SKILLS Interpersonal savvy, focus on compassion and empathy Excellent written and verbal communication Strategic planning and research ✦ ✦ ✦ Relationship building with motivational personal development Creative problem solving Positive attitude with passion for fun PR OFES S I O N AL EX PER I ENC E REMOTE ENGLISH TEACHER, EDUCATION FIRST • • • • 2019 - PRESENT Deliver 25-minute high-quality and engaging one-on-one online classes to kids ages 6 to 10 in China Adapt and customize lesson content for each student to ensure best learning outcomes Provide actionable feedback to students and parents in post lesson reporting Cultivate safe and fun learning environment while maintaining integrity and focus REMOTE FRAUD PREVENTION TEAM MANAGER, APPLE INC • • • • PAYMENT TEAM MANAGER ROTATION, APPLE INC • • • • - Resolved complicated system blocks in SAP to provide seamless customer experience Recognized by management as point of contact for internal escalations Identified training gaps and provided coaching to 20 employees of various tenure SUPERVISOR, CARAMANDA’S BAKE SHOPPE, LEXINGTON, KY • • • - Designed and maintained inventory and quality control program Executed marketing strategy, including event coordination and promotion TREATMENT FOSTER CARE CASE MANAGER, PESSLEY RIDGE, CINCINNATI, OH • • - Planned enterprise incentive program trips for groups of 100-750 people Coordinated with planners in the US and Canada for invoice and accounts payable services MANAGER, DANNY’S SPORTS BAR, DOMINICAN REPUBLIC • • - Facilitated inventory management and fostered relationships with 8 vendors Provided quotes based on custom designs for special events Created schedules for 12 employees based on forecasting of events and peak volume GROUP PLANNER, CONNECT TRAVEL, DOMINICAN REPUBLIC • • - Directed 16 contracted specialists to meet and exceed performance metrics and quality goals Analyzed and presented weekly Key Productivity Indicators (KPI) data in partnership with leadership Implemented 3 process changes after performing thorough analysis and creating new plans Drove personal development by obtaining a mentor, shadowing multiple leaders, & planning team gatherings PAYMENT SPECIALIST, APPLE INC • • • - Supported success of 15 direct reports with weekly 1:1s, mentoring session, and team meetings Analyzed, charted, and effectively communicated trending metrics and statistical data Created Mentorship Program, pairing mentors and mentees cross functionally and blending campus and remote workers to foster an inclusive team environment Influenced business productivity by advocating for the best customer experience, including process changes - Coordinated social services for case load of 15 behaviorally and mentally challenged adolescents Advocated for success of clients in home visits and court appearances, maintaining detailed case notes EDUCATION University of Kentucky – Lexington, KY — Bachelor of Arts in Social Work, 2005 Lexington Healing Arts Academy – Lexington, KY — Certificate in Massage Therapy 2006 Eastern Kentucky University – Richmond, KY — Nursing Program 2010