April Chennette Rizaga

APRIL CHENNETTE C. RIZAGA 648 Cambiohan Casili Consolacion Cebu,Philippines 6001-- LEAD GENERATOR/COLD CALLER/INSIDE SALES AGENT/APPOINTMENT SETTER Professional Summary Focused Inside Sales agent, Lead Generator & Cold Calling professional, highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious with a strong work ethic, exceptional working skills and successful track record. Skills Cold Calling/Telephone prospecting Ability to listen to prospects to identify potential solid leads Managing and assisting agents Carry out some administrative tasks Lead tracking Lead generation Training agents Transaction management Payroll processing Quality Control Uploading documents Absolute team player Ability to multi-task efficiently Software / Online Tools and Platforms Xencall autodialer Mojosells Five9 dialer Slack Google docs/sheet Convoso Kixie dialer Backagent software tool for real estate Discord Hangouts Work History KRITT ORG.REAL ESTATE – Texas Inside Sales Agent/Manager/Executive Assistant- 01/2020 to 06/2021 As an Inside Sales Agent, I acted as first point of contact by contacting prospects and generate solid & quality leads Identify potential clients through cold calling and telephone prospecting Asked questions to determine if they fit in our criteria Performed admin duties(e.g Call listening and providing feedbacks for agents,Lead Tracking,Payroll Processing,Recruiting applicants and Training) As a transaction management/coordinator,I create, maintain, and enter information into the client database system.Update the record and upload documents if needed. Worked closely with the owner in performing transaction management task Maintained up-to-date records at all times Trained new agents on company processes,procedures,script application and tools CHOICE HEALTH –South Carolina Lead Generator- 07/2018 to 07/2019 Calling out seniors ages ranging from 65 and older and qualify them. Helped people explore all options available to them and have licensed agents assist in making the most informed decision Answered all customer queries related to health plans,services and availability Maintained friendly and professional customer interactions UNIQUENESS INC.– New York Appointment Setter- 07/2019 to 12/2019 Contacting clients/businesses and offer services Set up appointments for interested customers according to schedule availability. Set an appointment with clients and schedule for free webinar demo and consultation about our website and have them signed up. Ensuring all clients concerns are addressed prior to appointment date. Overcame objections using friendly, persuasive strategies. WIPRO- 2017 CSR/Reservation Agent Assisted customers with their flight booking Make and confirm reservations Make changes with their itinerary Inform clients of essential travel information, such as travel times and transportation connections. Addressed passengers concerns about delayed and canceled flights and resolved the issue through re-routing and rescheduling flight. TELEPERFORMANCE- CSR/Billing Agent Assisted customers with their billing concerns Interact with customers and review billing charges Make billing disputes and adjustment Answered all customer inquiries Performed basic troubleshooting steps Order Processing Provided excellent customer service and provide answers to client questions within set standards CONVERGYS- CSR-Visa/Payroll cards Maintained customer relations with cardholders. Processed lost/damaged card replacement Account maintenance Verify and confirmed payroll deposits Answered all customer queries related to visa/payroll cards Provided excellent customer service and provide answers to client questions within set standards Relevant Training and Recognition TOP INSIDE SALES AGENT ( 10 Real Estate Closed deals) Kritt Organizaton- Inside Sales Agent 2020 TOP PERFORMING AGENT( Month of April.) Telepeformance -Outbound Check-In-BPO 2017 TOP PERFORMING AGENT( Month of Nov.) Telepeformance -Universal billing-BPO 2016 VISA’s Overall TOP 4 Agent in Quarter 3 CONVERGYS Cebu Phil.-BPO 2015 Education 1ST COURSE: University of Cebu- Bachelor of Science in Nursing |- 2ND COURSE: University of Cebu– Bachelor of Science in Accounting Technology |-