April Ballados Abao

April B. Abao 32Tulip St, Cer-Hil Subd San Fernando City, Pampanga Mobile:- -__ Account Executive Natural leader with extensive experience in marketing, teaching and mentoring with strong Information Technology skills and fluency in English and four different Filipino dialects. Proven areas of expertise include: Time Management and Organization Skilled Problem Solver English Language Fluency Responsible Fast-Learner Teacher and Mentor Extensive Information Technology Skills to include networking and applications Results Driven and Natural Leader Strong Work Ethic PROFESSIONAL EXPERIENCE Executive Virtual Assistant June2012 – current Myoutdesk.com/Value Added/Freelance Runs an entire real estate office virtually Set up and organize both local and online meetings and conferences including webinars, recording and record editing of meetings. Answers email Created memos and flyers. File conversion for leads Online social networking and lead generation Data entry Customer service and technical support Ads postings Lead generation Book keeping Data management(E-edge and top producer etc) Handled inbound and outbound leads call Back of House Operations Supervisor Jan 2011 – Mar 2012 Teletech Global Service Coached and train individual members of the team. Deals with a wide variety of order provisioning issues from the customers and agents. Excellent in Power Point presentations and other meetings planning. Competent in all Microsoft Office Software, and many different applications that help us monitors metrics such Productivity, quality perfection rate of processed orders and coaching programs. Recognized as a trainer for other office staff. Implemented an IT support system in the office and solved many technical issues. Launched 2 new line of business for Telstra BOH and BOE. Technical Support Operations Supervisor June 2010- Jan 2011 Teletech Global Service Coached and train individual members of the team. Deals with a wide variety of technical issues from the customers and agents. Excellent in Power Point presentations and other meetings planning. Competent in all Microsoft Office Software, and many different applications that help us monitors metrics such AHT, quality of calls and coaching programs. Recognized as a trainer for other office staff. Implemented an IT support system in the office and solved many technical issues. Assistant to the Executive Secretary to the Area Presidency July 2008- April 2010 The Area President of the Church of Jesus Christ of Latter Day Saints In the Philippines, Inc. Assists and supports The Philippines Area Presidency in every needed aspect Deals with a wide variety of travel and finance issues Excellent in Power Point presentations and other meetings planning Competent in all Microsoft Office Software, and LDS applications, including People Soft, MSR Reports, Church Scheduling and many more. Recognized as a trainer for other office staff Implemented an IT support system in AP Office and solved many technical issues Temple Housing Receptionist July 2007-July 2008 The Area President of the Church of Jesus Christ of Latter Day Saints In the Philippines, Inc. Greeted all temple patrons and solved issues in a professional manner Managed a new program and enforced rules and guidelines Implemented computer applications to control numbers of patrons Telemarketer and Coach Jan 2006-Mar 2007 ICT- Ortigas Made calls to US customers, sold credit cards(JP Morgan) and provided excellent customer service Was able to meet and exceed required sales performance within weeks Mastered multi tasking requirements, the computer application and navigation Promoted to be a coach after six months of consistent performance. Audited and evaluated calls made by the agent and give coaching and feedback on a daily basis. Did side by side monitoring and coaching on a real time basis. Instructor Feb 2005-Feb 2007 Philippines Missionary Training Center Mastered “Preach My Gospel” and was able to teach in four Filipino dialects Taught and trained over 350 MTC Missionaries by discussions, demonstrations, practices, and evaluations over a two year period. Interviewed, qualified and screened MTC instructor applicants Trained new MTC instructors Planned and set goals to meet each missionaries needs Was distinguished to teach big group classes for the MTC Institute Class Teacher Feb 2005-April 2010 Various Institutes of Religion Buildings for LDS Church Taught the following institute classes: Missionary Preparation, Book of Mormon , Teachings of the Living Prophets, Doctrines of the Gospel, and New Testament Recognized as Teacher of Excellence from both students and leaders Taught with enthusiasm, using best teaching practices and various approaches to meet the needs of my students Ward Bishop/Branch President April 2007-June 2010 Pasig 2nd Ward, Pasig Philippines Stake Counseling and mentoring over 340 members of my LDS congregation, including a wide variety of social economic situations and nationalities. Leadership responsibility for all Sunday services, activities and organizational meetings Financial responsibility of all Church funds and records Teaching and training all member in their various responsibilities Oversees security and use of the chapel and all church property Extensive Public speaking and teaching EDUCATION Computer Programming AMA-College - Roxas City - Bachelor of Science in Secondary Education University of Negros Occidental-Recoletos - Bacolod City - Bachelor of Science in Business Administration The Philippines Women’s University ETEAAP– Pasay City -