--https://www.linkedin.com/in/april-joy-balajadia
APRIL BALAJADIA
Objective
To use my extensive experience in customer service and client management in a diverse environment.
Harness my knowledge and skills in the field of my profession, to be part of a respected Organization
where I can contribute in the company through the best of my abilities.
Skill Highlights
•
•
•
•
Strong attention to detail
Complex problem solver
Time management
Experience in using Microsoft Office
(word, PowerPoint, Advance Excel,
Outlook, Google sheets, ZERO)
•
•
•
Customer Service
Knowledge of reservation systems
(GDS), IATA rules and basic faring
Service-focused
Experience
Executive Services Specialist - 12/2019 to 6/2020
ICE Vacations (Cloudstaff), PH
•
•
•
•
•
•
Generated leads for potential client and sell travel insurance
Help the client to choose the best travel insurance policy as per their needs and requirements
Stay up to date with all the latest travel insurance laws and policies
Attend to client inquiries and perform customer service
Enter data into our software and maintain client files
Maintains KPI and daily productivity
Travel Consultant (Back office) – 07/17 to 12/2019
Dnata Travel Inc, PH
•
•
•
•
•
•
Received inbound calls providing customer service
Call and email customer for ID request for further verification of the transaction
Communicate with the airline for waiver approvals
Communicate with airlines for waiver cancellation and other request
Agent Debit Memo’s
Cognizant Invoicing & H-corpo
Education
Bachelor of Science: Business Administration Management - 2014
Angeles University Foundation, PH
