April Argen Pat Marzon-Dela Cruz
Email:-Linkedin: linkedin.com/in/april - argen-pat-marzon-dela-cruz-142714b3
Mobile no. -
Objective: Highly-accomplished, quick learner, with a hands-on knowledge
base encompassing the value of being a writer and the skills to be flexible in
any given course, may it be related to or not to the area of my expertise.
Committed to give the company its merit to achieve excellence, at the same time, impart my
learning to its success.
Bachelor of Arts in Communication and Media Studies
Major academic course highlights:
Journalism
Mindanao State University, Marawi City -
Career History
February 1 - Present
Production Manager. Chrosan Online Publishing Services, Inc. | Batangas Site
• Lead the fulfillment team of The Universal Breakthrough
• Create and implement the fulfillment system of TUB
• Propose and implement Creative outputs
• Coordinate with the COO and the Sales Director of improving the services of TUB and month to month
progress of the deliverables
• Delegate the tasks to the fulfillment team
• Assess each Production Assistant's performance
• Author internal and external reports
Nov 2019 – January 2021
Processing Officer – Customer Care Specialist. Shadow Office Solutions, Inc. | Cavite
• Provide an excellent level of customer service through answering all customers’ inquiries through
phone calls and emails.
• Make outbound calls in relation to post-settlements such as welcome calls, requests or enquiries to
discuss loan details or in response to pending customer requests.
• Process customer forms and documentation and update in external business partner systems or send
to third parties for processing, as appropriate
• Processes back office tasks such as indexing documents received from Credit team and brokers;
providing updates on balance and loan enquiries; processing customer’s requests
• Communicate and create history notes accurately to reflect updates on the
loan
• Proactively resolve difficult issues, service requests and customer queries.
• Meet daily service agreement goals in production and turnaround
times.
• Assist with ad-hoc administrative tasks as required
• Maintain a high level of confidentiality and discretion over sensitive documents
Jul 2019 – Jul 2020
Licensed Financial Advisor. Sun Life of Canada (Philippines) Inc. | Metro Manila
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Talks to clients to determine their expenses, income, insurance coverage, financial
objectives, tax status, risk tolerance, or other information needed to develop a financial plan.
Answers client questions about financial plans and strategies and giving financial advice.
Provides strategies for clients in insurance coverage, investment planning, cash
management and other areas to help them reach financial objectives.
Reviews client accounts and plans on a regular basis to understand if life or economic
changes, situational concerns, or financial performance necessitate changes in their plan.
Analyze financial data received from clients to develop strategies for meeting clients'
financial goals.
Prepares or interprets financial document summaries, investment performance reports
and income projections for clients.
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Implements financial plans or referring clients to professionals who can help them.
Manages and updates client portfolios.
Contacts clients regularly to discover changes in their financial status.
Builds and maintains client base.
May 2018 – Feb 2019
Servicing Support Officer – Mortgage. PSO (Manila) Limited | Metro Manila
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Handles administrative back-office tasks (including email and inbound support for internal
clients) for mortgage related concern.
Provides professional mortgage advice and deliver privilege customer experience to
internal clients.
Support end to end mortgage fulfillment process by monitoring collection, verification, and preparation
of mortgage loan documentation.
Various ad-hoc tasks.
Feb 2016 - Aug 2017
Resolution Specialist, TeleTech Customer Care Management Phils. Inc. | Metro Manila
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Handles inbound, outbound and email support.
Assists and provides (subscribers/non-subscribers) inquiries regarding
subscription, delivery, promotions, product and service information, and other
related information relevant to the newspaper subscription.
Manage and handles customer complaints, disputes, refund requests and tier 1 & tier
2 escalation.
Follow-up customer calls and emails while identifying priority issues on escalation concerns.
Responds to customer emails at the same time sort out emails in the queue and forward
them in the right department.
Sep 2015 - Jan 2016 (Project-based)
Administrative Assistant II, Department of Agriculture | Metro Manila
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Writes the conduct of research studies for formulation of guideline necessary for possible
implementation of the anti-smuggling campaign.
Prepares presentations and other pertinent documents needed during pre- and post-activity
of anti-smuggling campaign.
Assists the Administrative Director in the preparation of development plans, work,
programs, etc. in accordance with the anti-smuggling campaign.
Performs other duties as assigned.
Feb 2015 - May 2015 Staff Reporter | Jun 2009 - Dec 2013 Correspondent, SUNSTAR Cagayan de
Oro | Northern Mindanao
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Collect, conduct interviews, verify and analyze information
Writes, reviews and proofread news, business, and human interest and news feature stories
for publication from the gathered data and/or information (interviews, previous reports/articles
for possible follow-up stories, etc.)
Verifies accuracy of questionable facts and obtains supplemental material and additional
details from files, reference libraries and interviews from knowledgeable sources.
Cooperate with reporters, chief editor, producers etc. in preparing dummy and layouts
Stay up-to-date with the latest current events in the “beat” by studying papers, attending
events etc.
Organizes material and writes story conforming to specified length, style, and format
requirements (e.g., Minimum of 350-500 words per article for straight news and 1000 words
- above for feature articles.)
May 2010 - Feb 2012
Media Officer, Amihan Peasant Women of the Philippines | Northern Mindanao
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Provide the organization materials for training.
Prepares, writes and distributes Press Releases, Situationer Report, Proposals and
other related materials indicating the current situation and/or
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activities conducted by the organization.
Handles media queries and liaise with journalists and other media contacts.
Involves in planning and organizing events to gather media practitioners ensuring
the dissemination of said activity.
Competencies
English Ability: Written and Oral, Fluent.
Computer Skills: Microsoft Office, CRMs, WordPress, Adobe InDesign, Adobe Light room, 60 wpm Typing
speed
References: Available upon request
