April Alontaga

My initials are AA and I guess that suits me very well because I can ace a project and amaze my clients at the same time.

I'm April. A self-motivated professional that thrives on overcoming challenges, and is always excited to learn new skills.

I can wear many hats as needed. I started my career as a Customer Support and Technical for a Telco company operating in Miami, Florida, supporting phone calls. After a year, I was promoted to a Quality Assurance Analyst where I developed my monitoring and attention to detail skill set because we are responsible for monitoring, and proposing measures to correct or improve an organization's final products to meet established quality standards. Then I supported a billion-dollar travel agency supporting all channels: voice, chat and email support where I honed my skills with Global Distribution Systems such as Sabre and Amadeus then was promoted to Operations Supervisor after two years.

I have been in the BPO industry for 8 years. Then I transition to become a Virtual Assistant. I started as an Executive Assistant to a CEO of a non-government organization, then worked as a real estate title curative for a Title Company, and transitioned as a privacy expert in a data protection co-pilot company.