Apple Cris Gepiala

APPLE CRIS GEPIALA Escalante City, Negros Occidental •- •- Virtual Assistant Summary An energetic self-starter with strong communication skills, creative, resourceful and a flexible professional who enjoys learning new skills and works well independently or on a team. I am able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Strong communication, interpersonal and presentation skills. Proficient in Microsoft Word, Access, and Excel. Work Experience 2015-07 - Present-01 Photographer / Photo Editor Magic Shot Digital Photo Studio Editing Photos using Photoshop 2013-08 - 2015-04 Electronic Operator Cebu Mitsumi Inc. Assembling parts for Mobile devices 2012-01 - 2012-03 On the Job Training TESDA RTC-Talisay Answered phones and responded to the customer requests. Sold the product and placed the customer orders in the computer system. Provided customers with product and service information. Upsold products and services. Transferred customer calls to appropriate staff. Identified, researched, and resolved customer issues using the computer system. Followed-up on the customer's inquiries if not resolved immediately. Completed call logs and reports. Researched on billing issues. Researched on misapplied payments. Recommended to the process improvements. Education 2011 - 2012 Computer Programming NCIV Universal School of Applied Technology Certifications 2013 - 2014 Second Class Soldering Cebu Mitsumi Inc. Skills Virtual Assistant Providing customer service and administrative support expert in Data Entry, Web and LinkedIn Research, and other related jobs. Managing the emails. Assisting Human Resources. Software/Application/Program Used: PowerPoint Google Form Microsoft Excel Microsoft Word Google Spreadsheet Assisted additional clients with PowerPoint Presentations, Website Content Development, Public Speaking, Dictation, Data Entry, Ghostwriting, Copywriting, and other administrative functions. Created with