Appah Juliana Uju

APPAH JULIANA UJU Onitsha, Anambra State, Nigeria- --Administration || Data Entry || Executive Virtual Assistant || Sales And Marketing. PROFESSIONAL SUMMARY Versatile, detail-oriented Administrative, Data Entry and Customer Service Professional with over 8 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, following established procedures and practices to exceed all administrative tasks and customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery, focusing on providing top-notch support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative duties: fast-paced typing, data entries, accounting, writing, invoicing, office procurement, effective email management, sales order processing and effective communication. RELEVANT SKILLS Administrative Duties/ Virtual Assistance  Good working knowledge of Communication and Workspace Management tools: Zoom, Loom, Slack, Click-up, HubSpot, Zendesk, Monday.com, Google Suite, Dropbox etc.  Communicates innovative approaches and procedures of managing and recovering records  Ensures office equipment ran smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies.  Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked.  Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings and send prompts and reminders.  Good knowledge of report writing, invoicing, research, recommending efficient and industryrelated findings and effective email management.  Performs other administrative duties, accounting, data management, and support to enhance the smooth running of the office. Customer Service  Effectively managed and achieving customer's expectations.  Provides outstanding customer service and processed orders for multiple clients exceeding all customer service expectations.  Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude.  Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on needs, activities, and expectations to ensure satisfaction for customer retention. Sales and Marketing  Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue.  Strong knowledge of Sales Marketing tools: Salesforce, Hubspot.  Reach out to leads, increase and build a pipeline of prospective customers.  Upsell customers through the recommendation of products that meet their specific needs. Writing  Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Leadership and Management  Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication  Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY 2/3/2015 to 29/12/2023 Administrative Assistant / Business Operations Manager CYC AJEROSON TRADING COMPANY, ACTIVE DISTRIBUTOR PZ CUSSONS 2/6/2014to 27/2/2015 Data Entry Officer / Customer Care Support CHAMS PLC 09/2013to 05/2014 Sales Representative DURORAPH COMPANY 2/2012to 8/2013 Academic Project Writing, IT Skills – Microsoft Offices, DatabaseManagement, Intro to Web Design CAREER BREAK 5/2004to 1/2012 Market Sales Representative PZ CUSSONS PLC EDUCATION Bachelor of Science: Economics Nnamdi Azikiwe University, Awka – Anambra State TRAINING AND CERTIFICATIONS Digital Witch IT Support Community  CRM/WorkflowTools  Google Office Products  IT Services  Technical/Non Technical Support  Telemarketing/Coldcalling  Email Management  Appointment Setting  Lead Generation Tools  Data Entry- Excel, Power Bi Alison  Administrative Support  Microsoft Excel Formulars and Functions  Data and Creation of dashboard Udemy  Microsoft Excel Formulars and Functions Other Training  Social Media Tools (Whatsapp, Facebook, Instagram, Telegram) Usage and Automation AWARDS & RECOGNITIONS  Award Recipient, Best Sales Rep Pz Cussons Plc -), Best Outstanding Administrative Assistant Ajeroson Trading Company, AD Pz Cussons -).