Apolinario Mepania Jr.

APOLINARIO M. MEPANIA JR. Address: Km 5 Buhangin, Brgy. Buhangin, Davao City Tel No. - Mobile:-  Email- or -                        Career Objective: To work with a company/ institution where I could make use of my knowledge and skills acquired through cumulative  employment, and provide me with an opportunity to learn more skills for self-seeking development and for advancement. Career Preference: I'm seeking for any related voiced or non-voiced customer service positions by which I have a strong background doing tasks like ticket and help desk support, email or chat support; inbound and outbound phone support. Personal Data:           Religion: Roman Catholic                              Height: 5’5” Citizenship: Filipino                                        Weight: 62 kl. Date of Birth: February 4, 1981                      Health: excellent Place of Birth: Sta. Cruz, Agdao Beach, Davao City Age: 36                                                           Civil Status: single Education: Post Graduate:   Masters of Education- Major in Language Teaching – 9 units  March ‘2007   - University of Southeastern Philippines, Bo. Obrero St, Davao City Tertiary:    Bachelor of Secondary Education Major in English March ‘2002       Holy Cross of Davao College                 Eligibility: LET Board Passer with PRC Registration No- of 2003 Secondary:   March ‘1998  - Holy Cross of Agdao - San Antonia de Padua Church, Agdao, DC.  Elementary:   March ‘1994   -     Jose L. Porras Elem. School New Salmonan Street, Davao City  Academic and Extra Curricular Achievements:                 BEMSO Scholar ( An HCDC Scholarship Grant )                 HCDC Scholars’ Sports Fest: Essay Writing Contest- Champion                 Religious Service Awardee  /  With Honor Student                 Skills: Telemarketing                                                   Literary Writing/ Journalism Sketching and Designing                                 Computer Literate/ Technical (Basic) Seminars Attended: Learning without Borders Seminar Tour 2008    -       Davao Christian High School Communicative Competence- Teacher’s Tool for Quality Teaching -    Davao Wisdom Academy Work Experiences: Position                                           Employer                                Date Hired /Ended Customer Service Representative - Crylls Inc. Sep 19, 2017 – Present 4F DGGG Bldg. JP Rizal Cor Bangoy St. Davao City I'm responsible for resolving basic to complex issues such as online pre-sale/post sale inquiries, logistics and stock transfer request, inbound and outbound phone support extending into/ up to ticket and email escalations in one particular role on eBay edisons/ mytopia Australia and their sole website.   Tech Support – IBEX Global Davao, Philippines         Dec 19, 2016 – Aug 10, 2017               3F Fountain Court, SM Lanang Premier, Davao City I took responsibility for resolving basic to complex technical issues and queries such as connectivity and installation, activation and deactivation requests, inbound and outbound phone support extending into/ up to chat and email escalations supporting TiVo products and services. Fashion Consulatant -       Offsourcing Philippines Inc.     May 7, 2013 - July 10, 2016                10F LANDCO Bldg. Bajada Davao City I took responsibility for resolving basic to complex issues and concerns such as pre-sale/post sale inquiries, logistics and refund requests, inbound and outbound phone support extending into/ up to member retention and escalations in support for Justfab North America and UK member services.   Tech Support-         Concentrix / Synnex            August 9, 2009 – May 29, 2012 Damosa IT Park, Bajada, Davao City I took responsibility for resolving basic to complex Technical issues and after-sale support such as product information, in-home service installation requests, extended product warranty support, service upgrade, and third party sales support through inbound and outbound phone support in all Linksys by Cisco IT based products. HS Teacher  -     Immanuel School of Davao Inc - May 14, 2007- March 30, 2008                  Margarita Vill. Bajada, Davao City         I took responsibility for Teaching English curriculum across all high school levels.             HS Teacher  - Ford Academy of the Arts Inc.                    June ‘2006- May 17, 2007                 Ladislawa Vill., Buhangin Davao City I took responsibility for Teaching English language curriculum across all high school levels. Officer –in-Charge        Silverfred Marketing                      July 15, 2004-Dec 21, 2005                  (An accredited agency of Standard Chartered Bank-   credit cards) I took responsibility of providing leads to all field agents working, and trained them how to market as create a need for potential customers to sign up for a credit card membership. Telemarketer -           Times Asia Publication Inc.       April 25, 2004- July 13, 2004                  (An accredited agency of HSBC-   credit cards) I took responsibility of getting my own leads using phone directory and made them my potential prospects so they can sign up for the membership. Statistical Researcher  -Nat’l Statistics Office –Region XI    Feb 24, 2003- June 5, 2003 I did census remuneration on a project basis                                            Telemarketer-          Promark Partners     Marco Polo Hotel, CM Recto St. Davao City (The Marketing Arm of The Marco Polo Chain of Hotels) Nov 22, 2002- Dec’ 2002 I took responsibility of getting my own leads using phone directory and made them my potential prospects so they can sign up for the privilege card membership.  Telemarketer  -   Teletech Marketing Communications     April 25, 2002- Aug 31, 2002 (The Marketing Arm of the Waterfront Chain of Hotels)  Waterfront Insular Hotel, Lanang Davao City I took responsibility of getting my own leads using phone directory and made them my potential prospects so they can sign up for the privilege card membership.   Character References: Marcos Mando Jr.                   IBEX GLOBAL Davao Customer Support                  3F SM Lanang Fountain Ct. Brgy San Antonio, D.C. -   Crez Uy Facturan                    IBEX GLOBAL Davao Email/Chat Support                 3F SM Lanang Fountain Ct. Brgy San Antonio, D.C. -   Chris Ruiz Canete                   ALORICA - Customer Support                   Mc Arthur Hwy. Matina Cor. Maa, Davao City - I hereby certify that the above information is true and correct to the best of my knowledge.   APOLINARIO M. MEPANIA JR. Applicant