Aphelele Ngewu

Curriculum Vitae of Aphelele Ngewu Aphelele Ngewu- Menton Road Auckland Park 2029 Dear Madam/Sir, From an advertisement online I learned about your company’s need for Call center agents. I am interested in being considered for candidacy for this position. I believe that my employment history and qualification are appropriate for this position. I worked at Loan Assist where I was in the top three of the best consultants in the company and ,consequently, was awarded a contract of employment only a week into training. I would like to repeat that success with your company. I am in possession of a Call Center Certificate from Imratec College and have experience in working in a call center. Overall, I believe that I have the required experience and skill to undertake the Call center agent position at your company and become a valuable member to your team. My personality, work experience in the field of call center consulting and my qualification are what I believe make me suited for this position. I believe that I could apply my combined knowledge for the benefit of the organisation. I have the maturity, skills and abilities to embark on a career with your company as a call center agent. Please find enclosed is my Curriculum Vitae which better details my qualification for this vacancy. I thank you for your time and consideration. Sincerely, Aphelele Ngewu Personal Details Surname Ngewu First names Aphelele, Zintathu Gender Female Contact number - Email address - Residential address 18 Menton Rd Auckland Park Johannesburg 2092 Nationality South African Home language IsiXhosa Other languages English, Afrikaans, Sesotho, Isizulu Notice period Available immediately Educational History Institution Sasolburg High school Qualification Matric Certificate Institution Imratec College Qualification Call Center Certificate Systems knowledge MS Excel, MS Word, MS PowerPoint, MS Outlook Employment History Premium Ideas Type of company Manufacturing Position Held Junior supervisor Date April 2016- October 2016 Key responsibilities Controlling and supervising the activities of the junior employees, taking an hourly production report, compiling a report daily to my supervisors, overseeing the production and manual labour on my floor, placing orders for new materials from the warehouse, reporting any technical issues that arose during my shift, liaising between the senior supervisor and the junior employees, raising any issues faced while on the job at staff meetings, Quality Assessing. Loan Assist Type of company Financial service provider Position Held Outbound Telesales Agent Date November2016-August 2017 Key responsibilities Calling potential clients and presenting to them an opportunity to take out a loan, retrieving from the clients their personal and banking details, recording these clients onto the company's books, meeting daily target. Mokgalaka Bakery Type of company Confectioneries and beverages Position held Office administrative officer Date April 2018-December 2018 Key responsibilities Drafting the company’s financial reports, conducting general administrative duties for the organisation, liaising with clients on behalf of the organisation, editing the company’s social media platforms (Facebook and Twitter) References Premium Ideas Mr. Louw- Recruitment officer- Mokgalaka Bakery Mrs Mokgalaka Molefe- Employer- Loan Assist Uveshjan Moodley-Employer-