AONDOANA JAPHETH
📧-| 🔗 LinkedIn.com/in/aondoanajapheth-36688b190 | 𝕏 @ticthat
SUMMARY
Results-driven Technical Support & Customer Service Specialist with 5+ years of experience in IT operations, remote client support, and administrative coordination. Adept at troubleshooting technical systems, managing high-volume customer inquiries, and streamlining office operations. Combines strong analytical skills with exceptional interpersonal abilities to deliver seamless user experiences. Holds a B.Sc. in Agriculture with interdisciplinary problem-solving expertise.
CORE COMPETENCIES
✔ Technical Support & IT Operations
✔ Customer Relationship Management (CRM)
✔ Cross-functional Communication
✔ Administrative & Operational Efficiency
✔ Problem Resolution & Process Optimization
✔ Data Reporting & Documentation
PROFESSIONAL EXPERIENCE
Computer Operator
IdeaSurge Exclusive | Sep 2024 – May 2025
- Maintained and optimized hardware/software systems, resolving technical issues to ensure 99% uptime.
- Provided user support, reducing ticket resolution time by 30% through proactive troubleshooting.
- Generated detailed technical reports to guide system improvements.
Remote Customer Care Representative
Travelpayout Travel Agency (USA) | Feb 2020 – Dec 2021
- Delivered multilingual support to global clientele via phone, email, and chat (95% satisfaction rate).
- Managed 50+ daily inquiries, maintaining meticulous records in CRM systems (e.g., Zendesk).
- Trained 5 new hires on service protocols, improving team efficiency by 20%.
Personal Assistant to Dr. Gregory
Jan 2022 – Dec 2022
- Coordinated schedules, meetings, and travel for executives with 100% deadline adherence.
- Drafted error-free reports, presentations, and confidential correspondence.
- Automated filing systems, cutting administrative task time by 40%.
Private Tutor
Aug 2017 – Oct 2022
- Designed customized lesson plans for 15+ students, improving grades by 35% on average.
- Communicated progress to parents through structured feedback sessions.
EDUCATION
B.Sc. in Agriculture
Federal University of Agriculture Makurdi | 2024
High School Diploma
Saint Joseph Secondary School Nyiman | 2017
PUBLICATIONS
- “Real Estate, The Retirement Plan” (Feb 2024)
- “Women, The Panacea to Ending Global Hunger” (Mar 2024)
TECHNICAL SKILLS
- IT Support: Hardware/Software Troubleshooting, System Diagnostics
- Tools: Microsoft 365, CRM Software (Zendesk), Basic Python
- Languages: English
