Anyanwu Venatius

ANYANWU VENATIUS UCHENNA General Virtual Assistant | Administrative Coordinator | Customer Support Specialist PROFESSIONAL SUMMARY Detail-oriented and dependable Virtual Assistant with over 5 years of experience supporting executives, Lead generation, Short term rentals (STR), managing field operations, and streamlining administrative processes. Proven ability to coordinate teams, enhance productivity, and deliver exceptional service in fast-paced environments. Skilled in transaction monitoring, agent onboarding, client support, and digital communication. Known for strong time management, problem-solving, and relationship-building skills. CORE COMPETENCIES • Virtual Assistance & Administrative Support • Transaction & Operations Monitoring • Team Supervision & Agent Management • Customer Service & Client Relations • Market Research & Competitor Analysis • Calendar & Email Management • Branding & Marketing Coordination • Invoicing, Bookkeeping & Expense Tracking • Social Media Management • Performance Metrics & Reporting PROFESSIONAL EXPERIENCE Lead Generation Specialist – United States (Remote) MMM Group Investment – |2025 • Generating more than 100 leads on properties in a month that returns 80% revenue to the management. • Analyzing deals on properties, making sure they met 150% Cash-on-Cash profit. • Reaching out to investors through various social media platforms to close profitable deals for the management. State Coordinator – Ebonyi Capitalsage Limited | 2021 – 2024 • Supervised over 100 agents and 10+ Super Agents, leading to a 25% increase in transaction success rate through targeted training and performance reviews. • Designed and implemented weekly orientation sessions on market trends, boosting agent engagement and operational alignment by 30%. • Conducted field visits and virtual check-ins to ensure high agent morale and service quality, reducing agent churn by 20%. • Enhanced reporting accuracy and fraud prevention through consistent transaction monitoring and support interventions. Sales Coordinator – Ebonyi Itex Integrated Services Limited | 2019 – 2021 • Led onboarding and training of over 150 field agents, achieving 95% SLA compliance on issue resolution. • Strengthened customer support for agents, contributing to a 40% reduction in ticket resolution time. • Branded over 60 agent locations to improve visibility and credibility, which boosted transaction volumes by 15%. • Developed strong feedback loops through regular field visits and operational reviews. Branding Officer Kaizen Projects | 2008 – 2019 • Directed brand development initiatives for multiple campaigns, resulting in a consistent 10–15% uplift in customer engagement metrics. • Managed cross-functional marketing teams to execute go-to-market strategies aligned with consumer insights. • Conducted performance assessments for campaigns and reported on KPIs and ROI, guiding strategic decisions. • Researched and monitored competitive landscape, supporting marketing adaptation in dynamic markets. EDUCATION BYU Pathway Worldwide – 2025 Brigham Young University, Pathway Connect. Yaba College of Technology, Yaba – 2015 Higher National Diploma (HND), Marketing Yaba College of Technology – 2010 National Diploma (ND), Business Administration TECHNICAL SKILLS MS Office Suite | Google Workspace | Zoom | Slack | Canva | CRM Systems | Social Media Tools INTERESTS Research | Time Management | Problem Solving | Continuous Learning