ANYANWU VENATIUS UCHENNA
📧-| 🌍 Nigeria | Remote Opportunities
General Virtual Assistant | Administrative Coordinator | Customer Support Specialist
PROFESSIONAL SUMMARY
Detail-oriented and dependable Virtual Assistant with over 10 years of experience
supporting executives, managing field operations, and streamlining administrative
processes. Proven ability to coordinate teams, enhance productivity, and deliver
exceptional service in fast-paced environments. Skilled in transaction monitoring, agent
onboarding, client support, and digital communication. Known for strong time
management, problem-solving, and relationship-building skills.
CORE COMPETENCIES
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Virtual Assistance & Administrative Support
Transaction & Operations Monitoring
Team Supervision & Agent Management
Customer Service & Client Relations
Market Research & Competitor Analysis
Calendar & Email Management
Branding & Marketing Coordination
Invoicing, Bookkeeping & Expense Tracking
Social Media Management
Performance Metrics & Reporting
PROFESSIONAL EXPERIENCE
State Coordinator – Ebonyi
Capitalsage Limited | 2021 – Present
• Supervised over 100 agents and 10+ Super Agents, leading to a 25% increase in
transaction success rate through targeted training and performance reviews.
• Designed and implemented weekly orientation sessions on market trends, boosting
agent engagement and operational alignment by 30%.
• Conducted field visits and virtual check-ins to ensure high agent morale and service
quality, reducing agent churn by 20%.
• Enhanced reporting accuracy and fraud prevention through consistent transaction
monitoring and support interventions.
Sales Coordinator – Ebonyi
Itex Integrated Services Limited | 2019 – 2021
• Led onboarding and training of over 150 field agents, achieving 95% SLA compliance
on issue resolution.
• Strengthened customer support for agents, contributing to a 40% reduction in ticket
resolution time.
• Branded over 60 agent locations to improve visibility and credibility, which boosted
transaction volumes by 15%.
• Developed strong feedback loops through regular field visits and operational
reviews.
Branding Officer
Kaizen Projects | 2008 – 2019
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Directed brand development initiatives for multiple campaigns, resulting in a
consistent 10–15% uplift in customer engagement metrics.
• Managed cross-functional marketing teams to execute go-to-market strategies
aligned with consumer insights.
• Conducted performance assessments for campaigns and reported on KPIs and
ROI, guiding strategic decisions.
• Researched and monitored competitive landscape, supporting marketing
adaptation in dynamic markets.
EDUCATION
Yaba College of Technology, Yaba – 2015
Higher National Diploma (HND), Marketing
Yaba College of Technology – 2010
National Diploma (ND), Business Administration
TECHNICAL SKILLS
MS Office Suite | Google Workspace | Zoom | Slack | Canva | CRM Systems | Social
Media Tools
INTERESTS
Research | Time Management | Problem Solving | Continuous Learning
