Anyanwu Cynthia

ANYANWU CYNTHIA Ada George, Port Harcourt, Rivers State, Nigeria Professional Summary Resourceful and highly adaptable Customer Support and Virtual Assistant professional with a strong background in digital communication, client relations, and remote administrative support. Over 2 years of experience delivering exceptional service through CRM systems and virtual tools. Proven ability to multitask, solve problems under pressure, and communicate clearly and empathetically with diverse clientele. Passionate about streamlining operations and enhancing customer satisfaction in dynamic, fast-paced environments. Core Competencies • Customer Engagement & Retention • CRM Tools: HubSpot, Freshdesk, Zendesk, Salesforce • Virtual Administration & Remote Support • Multichannel Communication (Email, Chat, Social Media) • Appointment & Calendar Management • Helpdesk Systems and Project Management: Zendesk, Asana,Trello, Monday.com, Clickup • Research,Data Entry & Data Management • Workflow Optimization & Task Coordination • Conflict Resolution & Empathy-Driven Service Professional Experience Customer Care Representative Push Box – Lagos, Nigeria | May 2020 – Apr 2021 - Served as the first point of contact for customers, providing timely and personalized assistance across digital channels. - Enhanced brand loyalty and client retention by responding promptly to queries, resolving complaints, and following up on requests. - Documented customer interactions and feedback using CRM software, offering actionable insights to internal departments. - Collaborated with cross-functional teams to deliver consistent customer experience across platforms. Sales Assistant Linjo Logistics – Port Harcourt, Nigeria | Sept 2024 – Present - Supported the sales team in prospecting, client onboarding, and daily coordination, resulting in a 70% increase in conversions. - Led product demonstrations and addressed client concerns with clarity and professionalism, improving satisfaction by 80%. - Maintained accurate CRM entries and facilitated the creation of presentations, reports, and follow-up schedules. - Assisted in logistics planning and customer communication for delivery services, ensuring efficiency and trust. Virtual Assistant (Freelance) Remote | Jan 2019 – Dec 2020 - Provided administrative support to entrepreneurs and small business owners, managing emails, scheduling, and travel arrangements. - Handled data entry, document formatting, and file management using Google Workspace and Microsoft Office tools. - Monitored social media accounts, scheduled posts using Buffer and Meta Business Suite. - Maintained confidentiality and ensured timely delivery of assigned tasks. Front Desk & Customer Liaison Officer Dove Health Services – Port Harcourt, Nigeria | Mar 2018 – Dec 2018 - Welcomed visitors and provided professional first-contact support for clients and patients. - Managed front-desk operations including appointment bookings, file organization, and client check-ins. - Liaised between departments to ensure smooth communication and issue resolution. - Maintained records and responded to email and phone inquiries accurately. Education Imo State University – Imo, Nigeria Bachelor of Arts in English and Literary Studies (Honors) | Sept 2013 – Sept 2017 Technical Proficiency • Productivity Tools: Google Workspace • Virtual Collaboration: Slack, Zoom, Trello, Mondy.com • Scheduling Tools: Meta Business Suite, Buffer, Later • Helpdesk/CRM Platforms: Zendesk, HubSpot, Freshdesk, Asana Languages • English – Fluent • Igbo – Native Interests • Storytelling and Creative Writing • Digital Content Creation and Editing • Women Empowerment Initiatives • Community Development & Online Engagement