ANYANWU CHARLES CHIBUEZE
Owerri, Imo State, Nigeria- --Virtual Assistance || Customer Service and Business Management || Administration || Operations
||Sales And Marketing.
PROFESSIONAL SUMMARY
Versatile, detail-oriented Virtual Assistant and customer service professional with about 5 years of
experience providing exceptional support and ensuring projects are completed on time and with
great precision. Strive in fast-paced, virtual environments following established procedures and
practices to exceed all customer expectations while making acceptable innovations where needs
call.
Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing
top-notch client support, solution provision, and developing relationships to ensure customer
loyalty and business growth.
Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and
effective communication.
RELEVANT SKILLS
Virtual Assistance/Administrative Duties
● Good working knowledge of Communication and workspace management tools: Zoom,
Loom, Slack, Click-up, Monday.com, Trello, SFDC, Zoho, Wire, HubSpot, zen desk,
monday.com, Google Suite, etc.
● Communicates innovative approaches and innovative approaches and procedures that would
increase the efficiency of processes and products to increase our retaining/ managing/
recovering records.
● Ensures office equipment ran smoothly and properly and manages the applicable inventories,
orders/replaces equipment, and supplies.
● Created a more efficient monitoring process that enabled the quick identification of items and
materials that needed to be restocked.
● Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up
meetings, with a view of time-zone differences, and send prompts and reminders.
● Good knowledge of report writing, research, and recommending efficient and industry-related
findings.
● Performs other administrative duties, data management, and support to enhance the smooth
running of the office.
Customer Service
● Effectively managed contract, achieving customer's expectations and 40%
● Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60%
engagement
● Provides outstanding customer service, data entry, and processed orders for multiple clients
exceeding all customer service expectations.
● Consistently recognized for the quality and timeliness of reports, attention to detail,
exemplary customer service delivery, and team-player attitude.
● Coordinates outgoing and incoming client calls for both internal and external customers to
provide office, technical and other needed support; while keeping tabs on clients' needs,
activities, and expectations to ensure satisfaction for client retention.
SALES & MARKETING
● Collaborates with the sales team to implement as well as analyze sales and marketing
initiatives to drive revenue.
● Strong knowledge of various email marketing tools: birdsend, Sendinblue, Mailchimp, Keap,
etc.
● Reach out to leads, increase and build a pipeline of prospective customers and manage
interface.
● Upsell customers through the recommendation of products that meet their specific needs
RESEARCH
● Able to work with many kinds of clients in a wide variety of fields. Excellent at researching
clients' brands, industries, and markets very quickly and efficiently.
WRITING
● Skilled at writing various business correspondences such as internal and external letters,
reports, and memorandums that facilitate the effective flow of information within and outside
the organization.
Business Growth
● Adept at expanding business, services, and product portfolios, while sourcing new business
frontiers and developing relationships.
● Has strong business acumen working with both start-up ventures and experienced businesses
to expand opportunities and boundaries and build profitably.
Leadership and Management
● Ability to influence, attract, build relationships, and retain talents; coach, develop and support
employees at all times, and professionally to yield a great team, facilitate teamwork, and
eventual success.
Communication
● Excellent written and verbal communication skills, with the ability to communicate subjects
to a diverse audience.
WORK HISTORY
02/2017 to
Current
Customer support Specialist
Sugraf_foods
04/2016 to
02/2019
Executive Virtual Assistant
Sugraf_Foods
EDUCATION
Bachelor of Technology: Mathematics
Federal University of Technology , Owerri - Imo State
TRAINING AND CERTIFICATIONS
Leadership /Management Training
● Exceptional Presentation, Crucial Conversation, Team Leader Program, Situational
● Leadership, Winning Strategic Opportunities (Pre-Tender, Tender, Contract), Customer
Relation Management (CRM)
● The system, Situational Leadership, Countdown, A Strategy Game for Project Teams, Zodiak
Game of Business Finance and Strategy, Management of Change (MOC), QA/QC, Business
Growth & Management, Start-up management,
● Partnership liaison, Operations Support, and Coordination.
Udemy
● Customer Support Skills
● A Mini-Course on Time Management
● Introduction to Cloud Computing with AWS, Azure, and GCP
Other Training
● Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter,
Telegram) Usage and Automation
AWARDS & RECOGNITIONS
● In recognition of exceptional leadership and dedication, I was honored with the title of Proactive
Director of Research at the National Association of Mathematics Students, FUTO Chapter in 2023.
This prestigious acknowledgment highlights my commitment to advancing research initiatives and
fostering academic excellence within the mathematics community.
