Anyaegbudike Miriam Uzoamaka

ANYAEGBUDIKE MIRIAM UZOAMAKA Nigeria miriam-anyaegbudike-19484b366 Sales | | Customer Service | Administrative Assistant PROFESSIONAL SUMMARY Highly organized and tech-savvy professional with 7+ years of customer support experience, 2 years in administration and 5 years of proven success in sales. Skilled in managing operational workflows, email support, CRM systems, appointment setting, lead generation and customer communication across banking, financial services and service-based environments. Known for improving efficiency, maintaining accuracy and consistently meeting SLAs while handling high-volume inquiries with professionalism and empathy. Proficient in using digital tools to streamline processes, boost productivity and support remote teams. Strong track record in driving sales growth, increasing conversion rates by 20% and boosting booked appointments by 30% through strategic follow-ups, proactive problem-solving and strong time-management skills. CORE SKILS: ●​ Customer Support & Service ●​ Administrative Support ●​ Email & Chat Support ●​ Appointment Setting ●​ Lead Generation ●​ Sales SOFT SKILLS ●​ Strong verbal and written communication ●​ Problem-Solving & Critical Thinking ●​ Attention to Detail ●​ Collaboration & Team Support PROFESSIONAL EXPERIENCE Customer Support Agent | Explonect Mega Services | February 2024- Date ●​ Managing 8-10 customer support tickets daily through Freshdesk and email, maintaining a 65% customer satisfaction score. ●​ Providing clear and friendly responses that reduced repeat customer questions by 15% within the ticketing system. ●​ Maintaining a 72% SLA compliance rate by responding to Freshdesk tickets within agreed timelines. ●​ Helping to reduce ticket escalations by 25% through empathy, patience and accurate information-sharing. Administrative Assistant | Mc Daniel’s Fast Foods |​ March 2021 – June 2023 Managed executive calendars, coordinated business travel and scheduled 15+ meetings weekly with minimal conflicts. ●​ Streamlined email communication and document organization across departments, reducing retrieval time by 30%. ●​ Supported project coordination, prepared presentations and reports and ensured deadlines are consistently met. ●​ Maintained office supplies, ensured equipment functionality and improved data retrieval efficiency by 25% through accurate database updates. ●​ Sales Representative | Slot System Limited/AXA Mansard | March 2015 – August 2020 Sold 74 insurance device plans in 2 weeks, exceeding the 50-unit target by 30%, through persuasive product education and value-driven sales strategies. ●​ Conducted 150+ customer calls daily, closing an average of 20 deals per month and consistently surpassing monthly sales targets by 15%. ●​ Built strong customer relationships by explaining coverage, handling inquiries and guiding clients through the insurance process, driving repeat business and referrals. ●​ Customer Service Specialist | Guaranty Trust Bank | April 2007 – April 2014 ●​ Responded to 95% of email, chat and phone inquiries within 24 hours, ensuring high responsiveness and customer satisfaction. ●​ Processed 1,000+ daily customer transactions with full compliance to banking policies and regulatory standards. ●​ Maintained an 80% CSAT score, contributing to improved customer retention and acquisition. ●​ Opened new accounts, updated records and processed 120+ account requests weekly with 98% accuracy, including debit cards and cheque orders. EDUCATION & CERTIFICATIONS ●​ Bachelor of Science in Agricultural Extension and Management​ National Open University of Nigeria -) ●​ Diploma in Agricultural Economics and Extension​ Enugu State University of Science and Technology TRAININGS AND CERTIFICATIONS ●​ Virtual Assistant and IT Support-Digital Witch Academy (2024 & 2025) ●​ Diploma in Microsoft Word-Benny Computers, Enugu (2005) AWARDS & RECOGNITION ●​ Employee of the Year, Guaranty Trust Bank (2008 & 2012) ●​ Recognized for outstanding customer service and retention strategies that significantly boosted customer loyalty.