Anya Victoria Chioma

ANYA VICTORIA CHIOMA Port Harcourt, Rivers State Objective Skills -- in https://www.linkedin.com/in/anyavictoria An enthusiastic and results-driven professional with over 4 years of experience in customer service, virtual assistance and data entry. A versatile and detail oriented personality known for friendly and conscious interactions, exceptional problem solving skills, good communication skills and a commitment in providing outstanding results. Proficient in a range of communication and workspace management tools including zoom, loom, slack, click up, monday.com, Trello, Zoho, Hubspot, Zendesk and Google Suite. Good communication Active listening Email management Time management Data entry Customer retention Proactive Education Evangel University Akaeze B.Sc Microbiology 2017 — First Class honours Rivers State University M.Sc Industrial Microbiology 2024 — Experience Castle Breed College January 2024 - March 2024 Virtual Assistant Managed social media accounts and online presence for clients by creating posts and monitoring engagement. Implemented time management strategies and utilized productivity tools to optimize workflow and complete tasks. Executed travel arrangements on behalf of client by researching, booking flights and reserving hotel room. Posted open positions on company and social media websites. Managed client's email box, responding to emails based on specific guidelines. Digital Witch Academy Customer Service Representative September 2023 - December 2023 Resolved customer inquiries, complaints and issues providing insightful solutions. Managed large amount of incoming calls. Took extra mile in engaging customers. Identified and assess customers needs to achieve satisfaction. Documented detailed notes in CRM system to track customers interactions. Addressed customer concerns/complaints and resolve issues promptly. Z.N.H Freelance data entry Verified outdated data to make necessary changes to records January 2023 - August 2023 Typed information and data provided by customers, verifying data integrity and completeness for record keeping accuracy. Searched for and investigated information contained in files. Imperial Jewelries May 2022 - December 2022 Customer Service Representative Resolved customer inquiries, complaints and issues providing insightful solutions. Answered inbound calls to greet and assist customers with various needs and questions. Resolved product and service issues promptly. Remained calm, composed and polite to deescalate aggressive customer behavior. Documented detailed notes in CRM system to track customer interactions. J.A Natural Foods. Data Entry Intern November 2021 - April 2022 Created comprehensive Excel spreadsheet to organize large data sets. Entered data by inputting alphabetic and numeric information using established procedures. Typed information and data provided by customers, verifying data integrity and completeness for record keeping accuracy. Checked completed work for errors to make necessary corrections. Tracked data entry operations and errors with daily logs and monthly reports. Mastermind Tech services Virtual Assistant October 2019 - October 2021 Handled confidential and sensitive information with utmost discretion to maintain high level of professionalism and confidentiality. Answered telephone to screen calls, provide information and take messages. Implemented time management strategies and utilized productivity tools to optimize workflow and complete tasks. Updated office calendar with new meetings, events and appointments to avoid overbooking. Executed travel arrangements on behalf of client by researching, booking flights and reserving hotel rooms. Marvy's collection online store Virtual Executive Assistant January 2019 - September 2019 Managed and coordinated complex calendars and logistics for travel and on site meetings. Organized and maintained diaries, calendars and schedules to keep organization running smoothly. Supported executive with project coordination, data analysis and administrative assistance. Responded to emails and phone calls. Prepared customer spreadsheets and kept online records. Managed social media accounts Training and Certification Digital Witch Academy 1. I.T support fundamentals 2. Scheduling 3. Introduction to CRM tools 4. Telemarketing 5. Lead generation Coursera 1. Technical support fundamentals 2. Introduction to CRM with Hubspot 3. Trello for beginners 4. Create your e-commerce store with Shopify 5. Introduction to Microsoft Excel 6. Customer Service Fundamentals Great Learning 1. Project management 2. Product management Udemy Executive Virtual Assistance