Anverly Jean Beolanguis

ANVERLY JEAN J. BEOLANGUIS Top Performing Customer Service Representative PROFILE SUMMARY CONTACT INFORMATION-m 4569 Purok Santo Nino Bunao Dumaguete City Equipped with extensive experience in telecommunications and customer relations Consistent awardee for perfect attendance and gaining positive customer reviews Tasked to fullfill team lead responsibilities including coaching and huddle sessions - WORK EXPERIENCE EDUCATION College: Colegio de Santa Catalina de Alejandria- Bachelor of Science in Radiologic Technology CUSTOMER SERVICE REPRESENTATIVE (SPI) May 2016 - 2018 Awarded Representative of the Year for three consecutive years Spearheaded the escalation team's simulation workshop Assistant Team Leader in team. MEDICAL TRANSCRIPTION June 2016 - June 2017 AWARDS Honor in College for 4 years 2nd Runner Up in Miss COSCA Awarded "Best Attendance of the year 2017". Developed a shorter process which led to smoother and faster operations, prompting results in sales and customer satisfaction Mentored 2 batches of new medical transcription trainee ACHIEVEMENTS With over 3 years of extensive experience in the telecommunications industry, I have since mastered the client-centered approach to problem solving, as well as the effective delivery of constructive criticism.