anushiem prisca
Lagos, Nigeria
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PROFESSIONAL SUMMARY
Highly organized and resourceful Customer Service Professional with over 3 years of experience in dynamic and fast-paced environments. Demonstrated ability to handle customer inquiries, resolve issues, and ensure satisfaction through personalized service delivery. Dedicated to providing tailored solutions that exceed expectations, fostering long-term client relationships, and driving operational success. Highly organized and resourceful with a proven track record of delivering exceptional administrative, technical, and creative support to clients and businesses. Proficient in leveraging effective communication and problem-solving skills to enhance the customer experience and drive company goals. Experienced in virtual assistance and proficient in CRM tools, Microsoft Office Suite, and administrative support functions. Improving productivity and achieving organizational goals with professionalism and reliability.
Skills
Customer Service
Virtual Assistance
Complaint resolution
Order Processing
Project management
Email/Chat Support
Effective Communication
Troubleshooting
Administrative Support
CRM Tools (HubSpot, Freshdesk, Trello, Calendly, Monday.com)
Microsoft Office Suite
Data Entry
Lead generation/ Telemarketing
Appointment Scheduling
Google Workspace
Time Management
Calendar Management
Call Documentation
Problem-solving aptitude
Task prioritization and workflow optimization
Customer Service
Virtual Assistance
Complaint resolution
Order Processing
Email/Chat Support
Effective Communication
Troubleshooting
Administrative Support
CRM Tools (Hubspot, Freshdesk, Trello, Calendly, Monday.com )
Microsoft Office Suite
Data Entry
Appointment Scheduling
Google Workspace
Time Management
Calendar Management
Call Documentation
Problem-solving aptitude
Work History
03/2021 to Current
Customer Support Specialist
Chiffon Power Control Co. Ltd Ojo, Lagos
Greets and assists customers upon entry, providing a high-level personalized service in product selection, and answering inquiries about electrical products, their features, and specifications.
Builds rapport with customers to closely understand their preferences and needs, leading to more targeted and appreciated service delivery.
Manages customer transactions, including order placement, payment processing, and coordination of timely deliveries.
Staying informed about the latest electrical products, trends, and safety regulations in other to provide accurate advice.
Provides outstanding assistance to over 1200 customers over the years, contributing to a 25% increase in positive customer reviews through a customer-centered service approach.
Manages the outsourcing of products to online customers, ensuring efficient order fulfillment and customer satisfaction.
Handling customer complaints about defective products and ensuring quick solutions by liaising with the technical team and manufacturers.
04/2023 to 03/2024
Strategy Manager
Extravaganza Events and Bridals- Owerri, Imo State
Identifying growth opportunities, including new services, partnerships or market expansion.
Researching industry trends, competitor's strategies, and customer's choices to inform decisions.
Organizing workshops to keep staff updated on industry trends, and client engagement tactics.
Aligning the company's goal with market opportunity.
Education
2016
Higher National Diploma: Cooperative Economics and Management
Federal Polytechnic Nekede – Imo State, Nigeria
2011
Ordinary National Diploma: Cooperative Economics and Management
Federal Polytechnic Nekede – Imo State, Nigeria
certifications
IT Support Skills- Digital Witch Community | 2024
Customer Service: Serving Customers through chats and Text- Linkedin | 2024
