Anusha Jain

ANUSHA JAIN Virtual Assistant |Customer Service Specialist | Communication CONTACT PHONE: - | EMAIL:- PROFILE Enthusiastic, resourceful, and organized individual, with extensive interest in providing virtual assistance and customer support. Knowledge of standard office operations. Able to learn new tasks quickly. Bilingual: English and Hindi EDUCATION • Asian College of Teachers Training International Montessori Teaching PG Diploma • Mount Carmel College, Bangalore Bachelor of Biotechnology • NIIT Diploma course in Computer Science • Presidency School Grade 1 – 10 WORK EXPERIENCE • VMware Software, USA [Sr. Software Specialist| Client Management| Email Handling| Administrative Support| Customer Service Specialist]- Worked as a Software Specialist on virtualization software products of the company and collaborated with various teams including DevOps, Cloud Computing, Microsoft, Apple, and Salesforce. Also, worked with various Client management and Customer Support teams. • CIOReview Magazine, USA [Content Editor| Web Content Manager]- Worked as a Content Editor, Content writer for the print section and the digital section of the magazine. Also, handled the website along with writing the daily news content, articles, proofreading, and editing content for the website. • Pepper Media Pvt. Ltd [ Junior Content Management Associate] [Part-time]- Worked on Television Content streaming on digital websites-writing subtitles, gathering and managing metadata, and writing and proofreading synopsis of the television content. • Mobiwalkers [ Web Content Creator and SEO] [Part-time]- Worked on creating content for YouTube channels, including captioning, monetization, basic video editing, voiceovers, and SEO for the web content. • Apple Customer Support [ Customer Service Representative| Content Writer for Support Articles] [Part-time]- Worked as a Technical Customer Service Associate and Content Writer for Apple Support. Worked on iOS and macOS providing support to customers and resolving technical issues regarding iPhone, iPad, iTunes and Macs. • Diners Club Australia [ Banking Support Officer| Authorization Officer] [Part-time]- Worked as a banking support officer and authorization officer for Diners Club Card users in Australia supporting customers with banking issues via telephone. • The Hindu Newspaper- Interned as an entry-level article writer for the newspaper. SKILLS Telephone Answering, Correspondence Handling, Database Management, Customer Service, Email Management, Support Centre, Office Management Business Process Operations, Knowledge Process Operations, Client Management, Document Preparation HOBBIES Reading, Writing, Painting, Listening to music