Anurika Lilian Obiedelu

For 4+ years, I've managed every customer interaction in my own service business—handling phone calls, WhatsApp, email, and in-person conversations.

I've turned frustrated clients into loyal advocates through empathetic listening, reliable follow-through, and organized systems that ensure nothing slips through the cracks.

Running my business solo meant mastering every role, customer service, administrative coordination, problem-solving, and relationship management.

I created workflows that kept operations smooth during the busiest seasons, all without a team to delegate to.

I completed IT Support training to strengthen my remote work capabilities, gaining technical expertise in troubleshooting, system navigation, and digital communication tools.

I combine people skills with technical efficiency, anticipating needs, solving problems proactively, and building trust through every interaction.

Tools I Use:

• Communication: Gmail, Outlook, WhatsApp Business, Slack, Microsoft Teams, Zoom

• Administration: Google Workspace, Microsoft Office, Excel, Google Docs

• Customer Support: Help desk software, ticketing systems, live chat platforms, CRM systems

• Scheduling: Calendly, Google Calendar

• Organization: Task management and project tracking tools.

I adapt quickly to new platforms and integrate seamlessly into client systems.

What Sets Me Apart: I don't just respond—I anticipate, track patterns, and prevent issues before they escalate. Every customer interaction is an opportunity to build loyalty, and I treat them all accordingly.

My Focus Is Retention. I help businesses keep customers through service that's organized, empathetic, and results-driven.