Anurika Asuzu

Anurika Asuzu 📧-| 📞 - 🌍 Nigeria | 🌐 www.linkedin.com/in/anurika-asuzu PROFESSIONAL SUMMARY Resourceful and empathetic Customer Support and Virtual Assistant professional with 3+ years of remote work experience in client communication, issue resolution, AI content review, and task coordination. Known for delivering timely and accurate service, with strong written and verbal communication skills. Tech-savvy, self-motivated, and committed to improving user satisfaction through reliable and efficient support. CORE SKILLS         Customer Support (Email, Chat, CRM) Virtual Assistance & Inbox Management Data Entry & AI Content Rating Proofreading & Quality Assurance Google Workspace, Microsoft Office Asana, Slack, Canva, Trello Time Management & Problem Solving Remote Collaboration & Self-Motivation PROFESSIONAL EXPERIENCE Freelance Virtual Assistant & Proofreader Remote | 2021 – 2023     Provided administrative and communication support to small businesses. Managed inboxes, scheduled meetings, handled calendar coordination. Proofread documents, client emails, and digital content. Ensured quick response times and quality-focused service. AI Rater & Data Annotator – Multiple Platforms Remote | 2023 – 2025    Rated AI-generated responses and flagged inaccuracies in line with platform guidelines. Annotated training datasets for natural language models. Maintained 98%+ quality assurance and met daily productivity targets. Customer Chat Support Agent (Freelance) Remote | 2023   Responded to customer inquiries through live chat. Resolved product questions, tracked orders, and provided usage guidance.  Maintained calm and helpful tone even in high-pressure situations. Secretary – Oganiru Utuh Initiative / Adorable Foundation Intl. SE HQ Awka, Nigeria | 2023 – Present   Supports community-based initiatives through documentation, planning, and communication. Coordinates schedules, manages correspondence, and assists event logistics. EDUCATION & TRAINING B.Sc. Psychology – Nnamdi Azikiwe University, Awka – 2014 NYSC – Office of the HR, Awka-South LGA - Certifications:      ALX Africa Virtual Assistant Training – 2022 Google Workspace Tools – 2023 Code Anambra UI/UX Design – 2024 Jobberman Soft Skills – 2022 Portfolio 9 Data Entry Training – 2023 TECH SETUP & AVAILABILITY    Reliable laptop, fast internet (Wi-Fi), quiet home office Flexible availability for U.S. time zones (EST/PST) Comfortable with night shifts if required