AREAS OF EXPERTISE
➢ Technical Troubleshooting
➢ End User Training
➢ Virus Detection, Removal & Prevention
Don Anura Priyadarshana Dias
Current Address : No. 179/4/A
Galle Road, Ratmalana,
Sri Lanka
Permanent Address : No. 119,
Waduramullawatte Road
Waduramulla, Panadura,
Sri Lanka
-
--http://www.linkedin.com/in/anura-dias60bbb463
DOB : 30/09/1984
Nationality : Sri Lankan
Marital Status : Single
OBJECTIVE
My goal is to obtain a position in a
professional atmosphere that will present me
with new and challenging ideas and
concepts. My strong initiative and
exceptional organizational skills, combined
with my ability to work well under pressure,
will enable me to make a substantial
contribution to your company. I believe that
a challenging environment such as yours
will allow me to best utilize my skills.
STRENGTHS
Energetic and Quick Learner
Self motivated, tolerant and flexible to
different situations
Analytical, Self-Starter and Team Player
LANGUAGES
English & Sinhala
➢ IT Infrastructure & Performance Tuning
➢ System Upgrades & Optimization Security,
Backup & Recovery Solutions
➢ Technical & User Documentation Relationship
Management
➢ Flexible, guest-oriented with outstanding
problem solving skills
➢ Experienced in handling a multi-national work
force
TECHNICAL PROFICIENCIES
Platforms
: Windows, Unix, Linux, Mac OS
X, iOS
Networking
: LANs / WANs / SANs, TCP / IP,
DNS, HTTP, Wireless / Cisco
Routers & Switches, Firewalls,
Cisco IOS, Active Directory
Domain Controllers
Hardware
: iPads, iMacs, tablets, desktops,
laptops, printers, scanners,
projectors
Applications : Norton Antivirus, Symantec
Backup Exec, Norton Internet
Security, Fidelio, Opera, Micros
SAP
: AIX & SAP Basis
SCCM
: Microsoft Window Updates,
Patches & Upgrade
PROFESSIONAL EXPERIENCES
Assistant Manager – Support & SAP Basis /
Associated Motorways (Private) Limited, Sri
Lanka
01st August 2019 – to present
Handling SAP Basis tasks & operation,
assisting on System Installation & Upgrade.
Carryout user maintenance activities in SAP
including user creation, role assignment &
deactivation.
Manage day to day operation to include
troubleshooting of the computers, desktop
applications, local area network & wide area
network.
Assisting internal customers with their
questions about any of our supported
software and computing platforms to the best
of his / her ability, in professional and
courteous manner.
Performs related database management
activities such as file reconstructions,
upgrades, system purge and restores.
IT Support Coordinator / Associated Motorways
(Private) Limited, Sri Lanka
December 2015 – 31st July 2019
Providing technical support in a 500+ user
environment.
Answers, evaluates, and prioritizes incoming
telephone, e-mail, and in-person requests for
assistance from users experiencing problems
with hardware, software, networking, and
other computer- related technologies.
Installing
&
Configuring
Computer
Hardware Operating System & Application.
Troubleshooting
system
&
network
problems.
Closed 95% of trouble tickets on the first call
without escalation.
Experience in AIX & SAP Basis.
Leader – Helpdesk / National Development Bank,
Sri Lanka (Randstad Lanka (Pvt) Limited deputed
to IBM World Trade Corporation)
June 2015 – December 2015
Lead the helpdesk team
Provide End user support in a Microsoft
Windows based network environment
Operates master consoles to monitor the
performance of computer systems and
networks, and coordinate computer network
access and use.
Responds courteously and efficiently to
queries and problems from system users.
IT Manager / Habitat Hotel, Jeddah, Saudi
Arabia
May 2011 – July 2013
Maintains and administrate computer
networks
and
related
computing
environments including computer hardware,
systems software, applications software, and
all configurations.
Performs data backups and disaster recovery
operations.
Diagnoses, troubleshoots, and resolves
hardware, software, or other network and
system problems, and replace defective
components when necessary.
Plans,
coordinates,
and
implements
network security measures to protect data,
software, and hardware.
Monitors and maintains proper inventory of
hardware and software license.
IT Executive / Mount Lavinia Hotel, Sri Lanka
September 2009 – April 2011
IT Supervisor / Mount Lavinia Hotel, Sri Lanka
August 2008 – August 2009
IT Trainee / Mount Lavinia Hotel, Sri Lanka
December 2007 – July 2008
Committed to delivering high levels of
customer service.
Responds courteously and efficiently to
queries and problems from guests.
➢ Responsible for smooth functioning and coordination of vendors for Guest Internet,
Property Management Systems - PMS, Point
of Sale - POS, IPTV, Telephony systems
and other software vendors.
➢ Responsible for overseeing and handling
network
configuration,
Servers,
Workstations,
Networking
equipment,
PABX, email accounts, and also support for
the underlying server/desktop infrastructure.
➢ Ensure that policies and procedure relating
to PCI compliance are updated.
➢ Maintains a system error / progress log
book and deals with reported problems.
➢ Monitors and maintains proper inventory of
hardware and software license.
EDUCATION & TRAINING
➢
➢
➢
➢
Computer Diploma Course at National Youth Service Council, Sri Lanka.
Computer Hardware Course at National Youth Service Council, Sri Lanka
CCNA (640-802) – Cisco® Certified Network Associate Training at Great Lake Holdings (Pvt) Ltd, Sri
Lanka
CCNA® Routing & Switching V.5.0 (Exam 200-120) at Sri Lanka Institute of Information Technology
(SLIIT)
Followed a Graphic Designing Course at Wijeya Graphics (Pvt) Limited.
Passed Web Developer Program at Sri Lanka Institute of Information Technology (SLIIT).
Completed the Cisco Networking Academy® Introduction to Cybersecurity Course
Completed the Cisco Networking Academy ® Introduction to the Internet of Everything Course.
Passed NVQ Level 4 Computer Hardware & Networking Examinations conducted by National
Apprentice & Industrial Training Authority (NAITA).
Passed Systems & Network Administration Course offered by Faculty of Computing at Malabe Campus
in Sri Lanka Institute of Information Technology (SLIIT).
Passed Installing and Configuring Windows Server 2012 at NetAssist International (Pvt) Limited.
Passed Administrating Windows Server 2012 at NetAssist International (Pvt) Limited.
Passed Linux Systems & Network Administration Course at University of Colombo School of
Computing.
Followed SCCM Administering System Center Configuration Manager 20703-1 at NetAssist
International (Pvt) Limited.
REFEREES
Mr. Sanjeevan Sivapaleswararajah
Network Manager – ICT
Associated Motorways (Private) Limited – (AMW)
No: 185, Union Place,
Colombo 2, Sri Lanka.
Mobile :-
Ms. Dilanthi Kirinde
Secretary - Kitchen
Mount Lavinia Hotel
100, Hotel Road
Mount Lavinia, Sri Lanka
Mobile :-
