Anupam Jojo
Nationality: Indian
(-
Date of birth: 22/07/1992
Email address:-
Whatsapp Messenger :-
Facebook : https://www.facebook.com/anupam.jojo.9
Address: SDO Colony, OSAP line JOJO NIWAS, In front of SP Residence, Jharsuguda, Odisha,
768204 (India)
ABOUT ME
Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match
them with the right solutions. Detail-oriented professional who works well under pressure. Focused professional with
experience in multi-site call center management, process simplifications and service benchmarks. Frequently praised as
detail-oriented by peers, I can be relied upon to help your company achieve its goals.
WORK EXPERIENCE
Executive
Vodafone [ 28/02/2019 – 14/05/2021 ]
City: Ahmedabad
Country: India
◦ Developed and maintained working knowledge of internal policies, procedures and services
to appropriately address customer issues.
◦ Responded to telephone inquiries and complaints following standard operating procedures.
◦ Met deadlines while maintaining high-quality deliverables.
◦ Maintained knowledge of company products to provide helpful suggestions and
recommendations to customers.
◦ Updated and maintained database with accurate customer information and timely data entry.
◦ Greeted customers by name and displayed respectful attitude, helping develop rapport with
◦ customer base and build lasting relationships.
◦ Delivered personalized customer service relating to questions and promptly resolved
basic problems on customer accounts.
◦ Raise Cases and tickets for delayed orders.
◦ Drafting Escalation email for the incomplete order or Customer complaints.
◦ Making Reports for the Outside Service Level Agreement (OSLA) Orders.
EDUCATION AND TRAINING
Masters of Business Administration(Finance and Marketing).
NSHM Knowledge Campus. [ 2015 – 2017 ]
Address: 124, 60, Basanta Lal Saha Rd, Tara Park Behala, Kolkata, West Bengal, 700053 (India) https://www.nshm.com
Bachelor of Business Administration
Trident Academy of Creative Technology. [ 2011 – 2014 ]
Address: F-2, Chandaka Industrial Estate In front of Infocity, Infocity Chandrasekharpur, Bhubaneshwar, Odisha, 751024
(India)
https://tact.ac.in/
12th Grade
Bhagya College of Science and Technology. [ 2009 – 2011 ]
Address: Unit 9 near Ram Mandir, Bhubaneswar, Odisha , 751002 (India)
Matriculation
St. Mary's Higher Secondary School. [ 2008 – 2009 ]
Address: Cox Colony Jharsuguda, Odisha, 768203 (India)
LANGUAGE SKILLS
Mother tongue(s): Hindi
Other language(s):
English
LISTENING C1 READING C1 WRITING C1
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
DIGITAL SKILLS
My Digital Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Facebook, Google
HOBBIES AND INTERESTS
Activities
1. Social Media.
2. Badminton.
3. Dance.
COMMUNICATION AND INTERPERSONAL SKILLS
Soft Skills-.
Being good at team building and at building trust.
Good convincing skill.
Public speaking and presentation skills.
Socializing skills.
Collaborating and working well together with others.
Empathy for others.
Self- awareness.
Ability to take participation in group discussions.
Conflict management and resolution skills.
Adaptability with Changing environment.
