Anup Vijayan

Anup Vijayan Mobile: - ~ E-Mail:-Seeking job in MIS Analyst/Team Lead with a reputed organisation Summary  Total Experience of 5 Years 10 Months. in BPO Industry.  Worked in HCL Technologies LTD as Data Analyst.  Possess exceptional team spirit helping in easy achievement of the organisational & personal goals. Professional Expérience HCL BPO SERVICES LTD Data Analyst -) Use to handle client and internal reports, my role includes preparing daily ,weekly and monthly Client and internal reports, Client management and Identify, track and report risk areas in consent with project managers (part of project reporting). I was also responsible for managing operations of a 24 X 7 facility as I also used to take care of queue management as well. Role: Data Analyst (Managing reports for 4 sites of Noida, Shanghai, Japan and Duluth) Responsibilities: Client Reports, Internal Reports, Client Management, Queue Management, Audits.  Responsible for End to End client communication.  Work as a single point of contact for reporting related issues.  Client management. (Ensure to fulfill all client requirements on time to avoid any escalation).  Strong client service orientation combined with excellent ability to build trusting relationships with clients and colleagues  Negotiating mutually profitable business plans with clients.  Coming up with ideas to improve client relationships  Maintaining the integrity and accuracy of client data. HCL BPO SERVICES LTD Customer Service Executive (2013 – 2016) Accountabilities:  Worked as a team member for US Voice process and Remote Proctoring.  Responsible for handling calls, emails and team.  Responsible for handling remote proctor sessions. I Energizer (2012 – 2013) Accountabilities in Shift.  Work as Team member for Make My Trip project.  Responsible for coordination/closure of car rental cases. Trainings& Certifications  Excel,PowerPoint and Word  Negotiation Skills.  Supervsory skills  Critical customer handling  Six Sigma Achievements  Got the O Infinity Award in the year 2016 for achieving outstanding performance for 2 years. Academic Credentials BA from Calrox Teachers University. Secondary Examination: Passed from CBSE Board. Higher secondary Examination: Passed from CBSE Board. Personal Dossier Date of Birth: Address: Hobbies: 24th May 1989 65/A, Sec-5, Viashali, Kamana, Ghaziabad, UP, 201010. Gardening and Travelling (Anup Vijayan)