Anuoluwapo Raheem

ANUOLUWAPO RAHEEM Lagos State | -- http://linkedin.com/in/anuotuyalo Professional Summary A dedicated and highly organized Administrative and Accounts professional with over 7 years' experience providing comprehensive, discreet support within a care home environment. I've directly partnered with staff and directors to streamline operations, expertly managing complex administrative, HR, and financial responsibilities, including precise payroll processing and timesheet management, alongside accurate service user placement costing for local councils. As the organization's Social Media Assistant, I also proactively engaged online communities to enhance brand presence. Proficient across Microsoft 365, specialized payroll systems, and social media platforms, I excel in fostering strong relationships with residents, families, staff, and external stakeholders, ensuring seamless operations and effective communication. Key Skills Numeracy & Attention to Detail: Exceptional accuracy with numbers, meticulous attention to detail to avoid errors in payroll. Confidentiality & Integrity: Handling highly sensitive financial and personal data with absolute discretion and honesty. Data Entry: Fast and accurate data input, ability to learn new software quickly. Problem-Solving: Ability to identify and resolve discrepancies in timesheets, payroll data, ability to troubleshoot minor issues, proactive approach to anticipating needs. Communication: Excellent written and verbal communication, active listening, professional phone etiquette. Organization & Time Management: Meticulous organization, ability to prioritize tasks, meet deadlines, strong attention to detail. Interpersonal: Professionalism, discretion, ability to build rapport with diverse individuals, customer service orientation. Content Creation: Content calendar graphic design, videography skills for social media. Digital Marketing: Understanding of social media algorithms, trends, and best practices. Copywriting: Ability to write clear, concise, and engaging copy for social media platforms. Analytics (Basic): Ability to interpret simple social media metrics. Ethical Considerations: Awareness of resident privacy and consent for content featuring residents. Software/Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides, Gmail, Calendar), communication platforms (Zoom, Microsoft Teams), Staff Database (Brighter), Service User Database (Solaris), Social media platforms (Facebook, Instagram and LinkedIn) social media management tools (Hootsuite, Buffer, Meta suite), graphic design tools (Canva), basic video editing software (CapCut, Inshot). Professional Experience Remote Administrative and Social Assistant Mitus Care LTD, United Kingdom November 2023 – June 2025 (Working remotely from Lagos, Nigeria) o Managed incoming and outgoing correspondence emails. o Drafted, proofread, and edited various documents, reports, and presentations. o Prepared agendas and took minutes and transcribe meetings, board meetings, and other organizational gatherings. o Maintained digital filing and ensuring accuracy and confidentiality. o Scheduled and coordinated meetings, appointments, and events for directors and staff. o Managed calendars and reminded individuals of upcoming commitments. o Arranged travel itineraries for directors. o Managed office supplies inventory, placing orders as needed. o Inputted and maintained accurate data in various databases o Ensured compliance with data protection regulations Assisted with posting job advertisements on various platforms. o Scheduled interviews and sent confirmation emails to candidates. o Prepared new hire paperwork and maintained new employee files. o Assisted with the onboarding process, including preparing welcome packets and o o o o o o o o o coordinating initial training schedules. Maintained accurate and up-to-date employee records Processed changes to employee information. Tracked and recorded employee leave Assisted employees with leave requests and inquiries. Helped organize and schedule staff training sessions. Maintained training records and certifications. Sent out reminders for expiring certifications Assisted with communicating HR policies and procedures to staff. Directed more complex inquiries to the appropriate HR personnel or director. Financial Support:  Processed invoices and expense reports for approval. Support for Directors:    Prepared briefing materials and presentations for director meetings. Conducted research and compiled information for various projects. Assisted with special projects as assigned by directors  Payroll: o o o o o o o Monitor the timesheet data, including regular hours, overtime, and leave using the payroll system (Software Brighthr) Followed up with staff or department heads for missing or unclear timesheet information. Ensured timesheets were authorized by the appropriate manager. Identified and resolved basic payroll discrepancies or errors. Generated payslips for distribution to staff. Addressed basic staff inquiries regarding their pay, deductions, or timesheet entries. Escalated complex payroll issues to the finance department or director.  Costing: o Gathered all necessary information pertaining to a service user's care needs and proposed services o Liaised with care managers and directors to accurately determine the scope of care. o Calculated the weekly or monthly cost for individual service user placements, factoring in:  Care hours and staff rates.  Accommodation charges. Etc o Prepared detailed cost breakdowns and formal quotations for the council. o Responded to council queries regarding costing, care plans, and invoicing. o Followed up on pending approvals or payments from the council.  Social Media Assistant: o o o o o o o o o Developed and created engaging content for social media platforms Scheduled posts using social media management tools to ensure consistent presence. Monitored social media channels for comments, messages, and mentions. Responded to comments and messages promptly and professionally. Engaged with followers and built a positive online community. Identified and escalated sensitive comments or inquiries to appropriate person. Tracked basic social media metrics Assisted in preparing simple reports on social media performance. Shared success stories, events, and community involvement. EDUCATION Certification: New Horizon – Lagos, Nigeria Digital Marketing 2023 LinkedIn Learning: Zoho CRM Software 2023 College: Olabisi Onabanjo University – Ago-Iwoye, Ogun state, Nigeria Bsc. Accounting – Accounting. Key Strengths & Competencies (Soft Skills):         Exceptional organizational and time-management skills. Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Proactive, self-motivated, and able to work independently. Detail-oriented with a commitment to accuracy. Ability to multitask and prioritize effectively in a fast-paced environment. Strong interpersonal skills and a customer-centric approach. Team player with a collaborative mindset. Languages ● English ● Yoruba PROFESSIONAL Available upon request.