Anuoluwapo Babalola

BABALOLA ANUOLUWAPO 152, Aladelola Street, Ketu-Ikosi, Lagos --ABOUT ME A dedicated and dependable individual with strong interpersonal skills, creative and strategic thinker with outstanding ability in developing strategies that generate ideas to increase revenue. I am a tech enthusiast who is passionate about leveraging technology to provide solutions to customer and business challenges. I am highly skilled in managing the deployment of Microsoft security and compliance administration (Microsoft Office 356), managing identities, and synchronization between the Microsoft cloud and on-premises environment. Having a solid background in business analysis and project management, I am eager to contribute the required quota to support organizations in achieving their missions by leveraging my acquired skills and trainings. KEY SKILLS Microsoft 365 | Microsoft office package | Microsoft Exchange Online | Outlook | SharePoint | DNS | DHCP | TCP/IP | JIRA | Postman | Clickup | Azure | PowerShell | Power BI | Linux |Azure VM | Azure Active directory | ERP, CRM | Networking | Window OS | Slack |Teams | Project management| Innovation and creativity| Data Analysis | WORK EXPERIENCE June 2022 – January 2023 Position Held: Technical Support Engineer L2 (M365 & Azure) Company Name:Tek Experts, Lagos • • • Responsible for providing technical and architectural assistance to M365 administrators, Business and enterprise customers, focused on but not limited to Microsoft security and compliance administration, Microsoft office 356 migration, managing identities and synchronization between Microsoft cloud and on-premise environment, Exchange online services, Exchange servers, Azure active directory, Microsoft team and SharePoint. Provide troubleshooting via remote sessions to modify customer’s environment towards a resolution Provide customer education where needed, manage critical issue by setting customer expectations, devise and implement action plans and professionally communicate to all involved. February 2021 – May 2022 Position Held: QA/Project Management Company Name: Simpu Inc, Lagos. • • • • • • • Analyzed and tested different builds to identify, trace and help resolve bugs both on production, staging and demo environment. Conducting onboarding training for client and have demo sessions with prospect, also worked alongside product team to develop help doc for our application. Analyzed the functional and business requirements of API, web, and mobile applications as well as testing API using Postman, execute test cases and logging defect reports on Jira/Click up. Responsible for managing the relationship between engineering and business teams by explaining business requirements, user stories, and technical processes while following agile development of sprints of 2-3 weeks Assisted with defining project requirement and identifying project milestones, phases, and management. Reviewed project requirements to uncover bugs, vulnerabilities and helped maintain project schedule. Participated in design, documentation and execution of well-structured test plans, test scenarios, testcases and test scripts across all stages of software development life cycle. August 2020 – January 2021 Position Held: Team lead (Business Retention Unit) Company Name: ipNX Nigeria Limited, Lagos • Performed the role of an administrative manager, seeing to the day to day running of the unit. • Monitored the team performance and report weekly metrics during the management meetings. • Initiated win-back survey that helped bring back churned customers, thereby increased the company’s revenue • Supervised a team of 4 retention officers including two interns. • Increased customer retention rate from 59% to 73% by the end of 3rd quarter 2020 November 2018 – August 2020 Position Held: Customer Experience (Business Retention Analyst) Clinic Name: ipNX Nigeria Limited, Lagos • • • • • Conducted surveys to various customers in different clusters to ascertain their satisfactory level and to generate other metric that helped with business continuity. Provided product service information and disseminating sensitization communication to customers using smart solutions platform and outbound calls. Upsold customers to a higher plan for which increased revenue by 14% in the second quarter of 2020, won back churned customers and participated in monthly cluster marketing. Reviewed the implementation of customer service in compliance with the company’s provisions thereby improving customer satisfaction score from 70% to 89% within two years Prepared and analyzed data which includes retention rate, onboarding rate, win back rate, customer satisfaction rate, churn rate and upselling rate, that are presented during the weekly/monthly management performance review meeting February 2017 – January 2018 Position Held: Administrative Officer (NYSC Intern) Company Name: Pleasant Designs concept • • • • Assisted with Crafting procurement value propositions targeting cost savings, customer service, contractual and regulatory compliance. Handled a part of the negotiations process with suppliers and ensured delivery targets are met by suppliers/vendors and coordinated procurement and management of the firm’s supplies and consumables. Successfully analyzed operational concepts, which resulted in standardized planning using the company’s ERP, which helped to reduce costs. Managed vendors and suppliers as well as participate in the tender board meetings EDUCATION 2012 – 2016 B.Sc. Criminology: National Open University, Osun State. 2003 – 2009 WASSC ‘O’ Level: Anglican Grammar School Ibadan, Oyo State TRAINING AND CERTIFICATION AZ 900 Azure fundamentals (Microsoft certification) 2023 SC900 Security, compliance, and identity fundamentals (Microsoft certification) 2022 Systems administration and IT infrastructure services (Coursera) 2022 Operating systems (Coursera) 2022 Customer service fundamentals (Coursera) 2022 The bits and bytes of computer networking (Coursera) 2021 Business analytics (Coursera) 2020