Anuoluwapo Augustine

ANUOLUWAPO AUGUSTINE Professional Summary Experienced Virtual Assistant with over 2+ years of expertise in providing exceptional remote administrative support and customer service. Proven track record in client management, task coordination, and streamlining operations to enhance efficiency and productivity. Successfully led a team of 10 at DEXA Virtual Assistant Training, achieving a 95% task completion rate and improving workflow efficiency by 30%. Skilled in managing calendars, handling inquiries, and maintaining accurate records, with a strong commitment to delivering personalized, high-quality support to clients and teams. Skills and Expertise • Time Management • CRM Management • Multitasking • Data Entry • Proficiency in Microsoft 365 • Email Communication • Attention to Detail • Customer Relationship Building • • Call Handling Calendar Management • Problem-Solving • Appointment Scheduling Professional Experience Team Leader 11/2024 to Current DEXA Virtual Assistant Training • Directed a team of 50 virtual assistants, successfully completing 50+ projects with a consistent 95% accuracy rate. • Designed and implemented workflows that reduced missed deadlines by 20% and boosted team productivity by 30%. • Enhanced team expertise by providing training on CRM platforms and email marketing tools, driving measurable performance improvements. • Coordinated efforts across the team to achieve 100% on-time project delivery. • Served as the primary liaison for project updates, ensuring seamless communication between stakeholders and the team. Telemarketer 02/2022 to 01/2024 RIKABEL ADORN NIG LTD • Conducted 80+ outbound calls daily, consistently converting 20% of prospects into qualified appointments. • Created customized communication strategies, boosting lead generation by 25%. • Designed and executed targeted email campaigns, achieving a 30% click-through rate and driving customer engagement. • Maintained and optimized CRM client records, enhancing data accuracy by 35%. • Delivered prompt and effective customer support, maintaining a 90% satisfaction rate. Education Virtual Assistant Professional 12/2024 Digital Exchange Academy ( DEXA) Customer Service & Support Udemy Customer Service Allison Digital witch 09/2024 IT support skills for remote jobs Virtual Assistant Simulation Program (VASP) Websites • www.linkedin.com/in/augustineanuoluwapo Certifications • Certified Virtual Assistant, DEXA Virtual Assistant Training • Certified IT support skills for remote job Key Achievements • Boosted task efficiency by 30% as a team leader at DEXA Virtual Assistant Training. • Achieved a 20% appointment-setting rate in telemarketing campaigns. • Managed over 50 projects with a 95% task completion accuracy. • Enhanced CRM data accuracy by 35%, leading to better client relationships. Location Based in Nigeria (Remote) Availability Available to start immediately Technical tools • CRM Tools (HubSpot, Zoho, etc.) • Email Marketing Software (Apollo, MailChimp, ConvertKit etc.) • Task Management Platforms (Asana, Trello) • Microsoft Office (Word, Excel, PowerPoint) • Google Workspace (Docs, Sheets, Drive, Slide) and Customer service tool ( Zendesk, FreshDesk) ●​ Scheduling Tools ( Calendly, Acuity, Google Appointment)