Anumol V M

CURRICULUM VITAE Anumol. V. Mohanan 19/1,1ST floor, 1st cross Lakkasandra Mobile:- Bangalore -560030Email ID:-______________________________________________________________________________ Career Objectives: To be a committed team player as a part of a renowned organization and to contribute towards the growth of the Organization using my expertise and personal capabilities which would give a scope for further development of my skills and potential. Employment Chronicle: Company : Hindhuja Global Solutions Pvt Ltd Date of Joining : 12th October 2015 to 17th August 2018 Designation : Senior Process Consultant Roles and Responsibility: Work experience with Humana in Provider payment Integrity. The team reviews the claim payment contested from the provider for the incorrect payment and also does the financial recovery from the claim. Processes Claims and does Financial Recovery from the Claim if paid incorrectly. High proficiency in MIS, reports, data analytics and dashboards. Preparation of daily/weekly/monthly MIS reports, dashboards, SLA reports, SLA PPT desks, coordinating with the operating team in getting data and circulating the same. Resolving the issues from the client side through Email and Calls. Preparation of schedules and financial reports for internal and external audits. Ability to work on deadlines and follow up the closure. Will extract data from document direct and data watch monarch. Creating Pivot tables and VLOOKUP for the data. Coordinating with the Operations team in fixing the issues reported by the clients. Day to day report to be provided as per the requirement of the external customers. Usage of internal resources such as internet to enhance effectiveness of job. Goes beyond the immediate requests and activities to ensure both own and related tasks are completed. Extending as per business requirements. Employment Chronicle: Company : 24\7 Date of Joining : July 10th 2019 to January 3rd 2022 Designation : Customer service executive Roles and Responsibility: Answer calls professionally to provide information about products and services. Resolving customer’s issues and enhancing their experiences. Manage and strengthen Clients relationship for Optus telecom. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. Support providers and customers with mail order prescription. Provide Customer Services Provide Troubleshooting for cable, internet, and phone also educate on the bill. Educating with the ordering tracking and follow up on the same. Answer all customer calls, emails, return messages. Worked with shop supervisor to establish schedule for shop start date of orders and customer delivery. Achieve the overall targets and to meet the metrics. Proficiency: Basic of computer applications Applications : Tally, Citrix, MS office, MS Word, MS Finrec Access, Claims Administrations system (CAS). Academic Details: Higher and Secondary education in Nirmala convent, Shanthinagar in 2010. P U C in Rani Sarala Devi Pre-university College in Jayanagar 1st block, Bangalore in 2012. B.Com from Maharani’s Arts and Commerce Management College, Bangalore University, Bangalore in 2015. Strengths Good communication & interpersonal skills Good organizing skill Good leadership quality Enthusiasm to learn new concepts Works actively as a team member Eager to learn new things and gain knowledge Confident and Positive thinking Confident in Managing team Achievements: Awarded as Top Gun for 100% quality & production maintained in the team. Awarded as BEST BUDDY for training new joiner in the floor and also rewards and goodies. Personal Profile Father’s Name : V A Mohanan Date of Birth : 19/03/1994 Gender : Female Marital Status : Single Nationality : Indian Language known : Kannada, English, Hindi, Malayalam, Tamil Declaration: I hereby declare that all the information Furnished above are true to the best of my Knowledge Place: Bangalore Yours Truly Anumol .V. Mohanan