Anukam Nkiruka Ruth

ANUKAM RUTH NKIRUKA PROACTIVE VIRTUAL ASSISTANT | OPTIMIZING OPERATION & CLIENT SUCCESS Preferred Location (Zip Code): Remote or Hybrid (GMT+1) Notice Period: Immediate availability Surulere, Lagos, Nigeria PROFESSIONAL SUMMARY I am a results-driven Virtual Assistant and Customer Relationship Manager with 5+ years of experience supporting executives, sales teams, and clients across remote and on-site environments. Proven track record of boosting customer satisfaction by 30%, increasing monthly growth, and optimizing operational workflows by 25% efficiency. I am Skilled in CRM management (HubSpot, Zoho, Zendesk), data analytics (Excel, SQL, Power BI, Tableau), and lead generation strategies that improve conversions by +25%. Expert in Email management, Google Workspace, Calendar coordination for CEOs, CRM systems (HubSpot, Zendesk, Zoho), and lead generation. I cut edge of a proven track record in boosting customer satisfaction, optimizing workflows, and increasing revenue through data-driven insights and process improvements. I am skilled at managing high-volume communications, scheduling, and documentation with precision, consistently delivering measurable business impact. I am highly organized, independent, and adept at managing high-volume communications, scheduling, and cross-functional collaboration in fully remote settings. CORE TOOLS ★​ Virtual Assistance & Executive Support​ ★​ Email & Calendar Management​ ★​ CRM Management (HubSpot, Zendesk, Zoho)​ ★​ Time Management & Task Prioritization​ ★​ Client Relationship Management​ ★​ Data Entry & Documentation​ ★​ Scheduling & Appointment Coordination​ ★​ Lead Generation & Follow-Up​ ★​ Google Workspace & Microsoft Office​ ★​ ChatGPT & Automation Tools RELEVANT EXPERIENCE Customer Relationship Manager- WECLEANIT COMPANY| LAGOS Jan 2025 –Dec 2025 Key Responsibility and Achievement: ★​ Served as the primary point of contact for all clients, delivering prompt, professional, and friendly support that contributed to a 30% increase in customer satisfaction scores. ★​ Managed high-volume inbound calls, emails, and messages, addressing inquiries, resolving issues, and providing detailed service information with a 95% first-response rate. ★​ Conducted outbound follow-up calls to leads and potential customers, boosting engagement and contributing to a 25% increase in lead-to-customer conversions. ★​ Assessed customer needs and recommended tailored cleaning solutions aligned with their preferences and budget, leading to a 20% increase in successful service matches. ★​ Prepared and delivered persuasive service proposals, negotiated terms, and closed sales, contributing to 28% monthly revenue growth. ★​ Created and followed up on quotes, inquiries, and previous conversations, converting them into paying clients and achieving a 40% quote-to-sales conversion rate. ★​ Maintained and strengthened long-term client relationships, resulting in a 35% repeat business rate and improved client retention. ★​ Tracked and documented all client interactions in the CRM, ensuring accurate pipeline management and improving follow-up efficiency by 25%. ★​ Collaborated closely with the operations team to ensure seamless onboarding, timely service delivery, and consistent post-service support. DATA ANALYST INTERN(weekend)- CODE-SPHERE ACADEMY | LAGOS Mar 2025 – Till Present Key Responsibility and Achievement: ★​ Analyze structured and unstructured data to identify actionable trends, patterns, and insights that contributed to 20% improvements in business performance metrics. ★​ Develop interactive dashboards and regular reports using tools such as Excel, Power BI, or Tableau, enhancing data visibility and enabling faster executive decision-making by 30%. ★​ Collect, clean, and validate large datasets from various sources, improving data accuracy and reliability by up to 98%, ensuring high-quality inputs for decision-making. ★​ Support the tracking of key performance indicators (KPIs) to measure business and operational performance, leading to more targeted strategy adjustments and cost savings. ★​ Collaborate with cross-functional teams to understand data needs and translate them into analytical solutions, fostering better alignment and improving project outcomes by up to 15%. ★​ Assist in designing and running SQL queries for data extraction and reporting purposes, reducing reporting time by 40% through automation and process optimization. Virtual Assistant/ Sales & Operations Support Freelance (Remote) - Upwork |USA March 2024 - Dec 2024 Key Responsibilities & Achievements: ★​ Provided remote administrative and executive support to business owners and sales teams, managing daily operations, communications, and task execution across time zones.​ ★​ Handled professional email management, including inbox organization, follow-ups, lead responses, and client communication using Gmail and CRM systems.​ ★​ Managed calendar scheduling, appointment setting, and reminders, ensuring seamless coordination between prospects, executives, and sales teams.​ ★​ Conducted cold outreach, lead qualification, and follow-ups, consistently booking an average of 2+ qualified appointments daily.​ ★​ Maintained and updated CRM systems (HubSpot, Zoho, Fresh desk), ensuring accurate contact records, deal stages, and follow-up tracking.​ ★​ Created and optimized outreach scripts, email templates, and follow-up sequences using ChatGPT, improving response rates by 35%.​ ★​ Built and managed lead databases using Google Sheets, Excel, and CRM tools, ensuring data accuracy and easy reporting.​ ★​ Worked independently in a fully remote environment, managing priorities, meeting deadlines, and proactively communicating progress to clients.​ ★​ Supported sales reporting, pipeline tracking, and performance updates for the business. Customer Support and Operation Associate - Ultim Credit Limited|Lagos Aug 2022 – Jan 2024 Key Responsibilities & Achievements: ★​ Provided virtual-style customer support and administrative assistance for 300+ client accounts, improving client satisfaction by 25%.​ ★​ Managed email correspondence, follow-ups, and documentation, ensuring 98% timely response rate and accurate record-keeping.​ ★​ Maintained customer records, repayment schedules, and communication logs using CRM tools, achieving 100% data accuracy.​ ★​ Implemented structured follow-up systems and reminders, increasing response rates by 30% and reducing overdue cases by 40%.​ ★​ Assisted in preparing reports, tracking KPIs, and updating dashboards, improving management decision-making efficiency by 20%.​ ★​ Organized workflows and enhanced documentation processes, boosting team productivity by 15% while ensuring compliance with company standards.​ ★​ Trained and guided new team members on communication etiquette, CRM usage, and workflow management, reducing onboarding time by 35%.​ ★​ Demonstrated strong time management, accountability, and independence, consistently meeting deadlines with zero missed tasks. Virtual Administrative and Travel Support Assistant - Wisdom Presh Travels|Lagos June 2020- July 2022 Key Responsibilities & Achievements: ★​ Provided administrative and virtual support for travel operations, managing bookings, schedules, and customer communications, improving operational efficiency by 30%.​ ★​ Handled email management, client inquiries, and documentation, achieving 98% timely response rate and reducing client complaints by 25%.​ ★​ I often coordinated travel itineraries, reservations, and confirmations for domestic and international clients, increasing booking accuracy by 40%. ​ ★​ Maintained organized digital records, customer files, and booking logs, improving reporting speed and accessibility by 35%.​ ★​ Assisted executives with calendar coordination, travel planning, and follow-ups, reducing scheduling conflicts by 50%.​ ★​ Managed CRM systems to track client preferences, service history, and repeat bookings, boosting client retention by 20%.​ ★​ I am good at delivering excellent remote customer service via phone and email, resolving issues efficiently, and achieving 95% client satisfaction.​ ★​ Supported upselling and cross-selling of services, contributing to a 15% increase in revenue and repeat business. EDUCATION & CERTIFICATIONS ★​ ★​ ★​ ★​ ★​ Bachelor of Science – Economics, Imo State University (Second Class Upper)- 2016 Data Analytics – CWW Tech Africa (Power BI, Tableau, SQL)- 2024 Cold Calling & Lead Generation – Coursera, 2024 Project Management Professional (PMP) – 2018 Human Resource Management (HRM) – 2018 TOOLS & TECH STACK ★​ ★​ ★​ ★​ ★​ Data Analytics: SQL, Power BI, Tableau, Excel AI Tools: ChatGPT, DeepSeek, OpenAI Office Productivity: Google Suite (Docs, Sheets, Drive), Microsoft Office Lead Gen Tools: Outscraper, LinkedIn, Google Search Automation & Project Management: Trello, Asana KEY SKILLS ★​ Active listening skills ★​ Communication skills ★​ Promptness ★​ ★​ ★​ ★​ ★​ Customer service skills and Empathy Interpersonal skills Accountability Management skills Problem-solving skills INTERESTS & HOBBIES Reading industry journals & business books Exploring data-driven marketing trends and Traveling Practicing AI prompting and new automation tools HIGHLIGHT FOR ROLE Available full-time, Organized, ethical, highly proactive remote worker, and Remote Communication, Collaboration, and Independence REFEREE Available on request.