Anukam Nkiruka Ruth

ANUKAM NKIRUKA RUTH Data Analyst | Data Entry Specialist | Customer Support Assistant 115, Ibidun Street, Empire Bus-stop, Surulere, Lagos State Email:-|- Phone: - | - SUMMARY Ruth is a Results-driven Data Analyst with 6+ years of experience in data analysis, customer support, process optimization, and administrative duties. Proven expertise in increasing operational efficiency by 15–25%, reducing errors by 25%, and driving revenue growth through data-driven strategies. Skilled in SQL, Power BI, Tableau, and CRM tools, with certifications in Data Analytics (CWW Tech Africa), HRM, and PMP. Adept at translating complex data into actionable insights to improve decision-making and customer satisfaction. Proficient in IT technical support, leveraging automation tools like Asana, Trello, and ClickUp to streamline workflows and enhance productivity, also skilled in Appointment Scheduling, Email Marketing, Cold Calling, and Lead Generation. SKILLS Technical:​ Data Analysis (SQL, Power BI, Tableau, Excel), Data Cleaning & Validation, EDA, Statistical Analysis, Database Management, Google Suite, Microsoft Office Tools: IT Support & Automation: Asana, Trello, ClickUp, Zendesk, Google Suite Marketing & Outreach: Email Marketing (Mailchimp), Cold Calling, Lead Generation, HubSpot Workflow Management: Appointment Scheduling, CRM Tools, Data-Driven Reporting Appointment Scheduling: Reduced scheduling conflicts by 30% for 10+ clients through automated calendar management. Soft Skills:​ Problem-Solving, Stakeholder Communication, Team Collaboration, Attention to Detail, Negotiation, Time Management, Detail Oriented, Good Communication WORK HISTORY Codesphere Academy, Lagos Data Analyst (Internship) | Jan 2025 – Present ●​ Automated data collection processes using Python, reducing manual effort by 30% and improving reporting speed. ●​ Conducted exploratory data analysis (EDA) on customer behavior datasets, identifying trends that led to a 12% increase in targeted marketing efficiency. ●​ Developed interactive Power BI dashboards for 5+ departments, enhancing real-time decision-making accuracy by 20%. ●​ Collaborated with cross-functional teams to define KPIs, achieving a 15% improvement in tracking organizational performance. Freelancing (Upwork) Data Entry Clerk (Contract) | Mar 2024 – Present ●​ Streamlined data entry workflows, reducing processing time by 20% and boosting team efficiency by 15%. ●​ Resolved 98% of data quality issues within 48 hours, improving dataset accuracy by 25% for 10+ clients. ●​ Generated monthly reports using Excel, contributing to a 5% rise in client satisfaction through actionable insights. ●​ Spearheaded migration of client data from legacy systems to cloud-based platforms (Google Sheets/Airtable), cutting data retrieval time by 35%. Ultim Credit Limited, Lagos Loan Recovery Officer / Customer Support | Aug 2022 – Jan 2024 ●​ Managed 300+ delinquent accounts, recovering 85% of overdue payments and increasing annual revenue by 10%. ●​ Analyzed credit reports to design tailored repayment plans, reducing default rates by 18%. ●​ Implemented skip-tracing strategies that improved debtor location success by 30%. ●​ Collaborated with legal teams to ensure 100% compliance with debt recovery regulations, mitigating litigation risks by 20%. ●​ Mentored 5 junior officers on negotiation tactics, improving team-wide recovery rates by 15% within 6 months Wisdom-presh Travels International Limited, Lagos Ticketing & Reservation Officer | Jun 2020 – Jul 2022 ●​ Processed 50+ daily bookings with 99% accuracy, achieving a 95% customer satisfaction rate. ●​ Upsold travel insurance and upgrades, increasing ancillary revenue by 12%. ●​ Resolved 50+ monthly customer complaints via Zendesk, boosting retention rates by 18%. ●​ Implemented a CRM system to track traveler preferences, increasing repeat bookings by 22%. Ministry of Women Affairs, Lokoja (NYSC) Principal Rehabilitation Officer II | Jul 2018 – Apr 2019 ●​ Trained 50+ individuals with disabilities, improving job placement rates by 25% through tailored programs. ●​ Developed individualized rehabilitation plans for 50+ trainees with disabilities, improving program completion rates by 20% through tailored educational and vocational support. ●​ Partnered with the Director of Rehab centre through the aid of the commissioner to secure ₦2M in funding for vocational tools and training materials, enhancing resource availability by 40% and program scalability. ●​ Organized 10+ community workshops on disability inclusion, increasing trainee integration into the workforce by 30% and fostering partnerships with local employers. EDUCATION & CERTIFICATIONS B.Sc. Economics (Second Class Upper) | Imo State University |-​ CWW Tech Africa Cohort 6.0 – Data Analyst | Power BI, Tableau, SQL | 2024​ Project Management Professional (PMP) | 2018​ Human Resource Management (HRM) | 2018 Digital Witch Community 2024 – IT Support & Automation Tools (Asana, Trello, ClickUp) Certified in Lead Generation & Cold Calling (Coursera 2024) ADDITIONAL SKILLS ●​ Data Visualization: Created 10+ dashboards driving a 15% improvement in stakeholder decision-making. ●​ Process Optimization: Reduced operational bottlenecks by 25% across 3 organizations. Hobbies: Reading industry journals, exploring data analytics trends, networking at tech meetups, Travelling.