Anugwo Augusta Ijeoma

I have over 2 years experience as a customer service representative. I have developed strong communication skills, patience, and the ability to handle various types of customers inquiries. My role involves helping customers resolve issues whether they are related to products,services ,billing or technical support. I am accustomed to working with customer support tools like Skype,Zoom,HubSpot,Slack,Chase,Zendesk to track issues and follow up on cases and i am flexible to adapt to any CRMs that suits your company’s needs. Overtime while working as a customer service representative,I have learned to balance efficiency with empathy,ensuring that customers feel heard and valued while quickly providing solutions. I am a great team player and i believe in working together with a team to achieve a common goal. I create reports based on customer interactions to help improve service quality and processes. 

In summary, my experience as a customer service agent is rooted in problem-solving, adaptability and maintaining a customer-first approach in all interactions.