Antony Sherly Beula

 A. ANTONY SHERLY BEULA-Cell #:- Objective To obtain a position that will provide me challenging managerial targets and tremendous growth perspectives and thereby advancing my managerial career Whom are you hiring? A manager who knows how to inspire team members to reach goals in the pursuit of overall company objectives. Has excellent supervisory and communication skills. Understands how to motivate, plan, track and monitor towards operational goals. Brings a Bachelor’s degree in Business administration along with strong managerial experience. Key skills & competencies Strong team-building skills Able to manage operations. Able to motivate and lead in a team environment. Able to effectively do RCA to fix issues as trained in various RCA methods. Good knowledge in measurable tasks. Competent at social, oral and written communication Excellent goal tracking and report writing Able to prioritize tasks and workloads in order of importance. Employment History SUTHERLAND GLOBAL SERVICES, (Oct’2015 to Sep’2018) Associate Manager in Amazon (Seller support) Handle 3 teams of 25 to 30 associates. MY ROLE Maintain Team’s KRA, Maintain Team’s shrinkage and attrition, Maintain the schedule and AUX adherence of the Team, Conducting huddles, Cascade Process updates to the Team, Do audits and coaching, Conduct Team’s performance review, Maintain the agent utilization for the process, Analyze MIS reports, Do RCA on performance dip, Publish reports and flyers to the floor, Conducting fun activities on the floor, Do the SL drive, Give Schedule inputs, Attend Client calls, Do PDRP and annual review for my reporting employees and give inputs for their promotion to the management, Achievement Successfully accomplished the workflow target for the process when client launched it: The process was struggling at 40% adoption rate. With everyday RCA and different case handling styles the adoption rate is to be at above 90% consistently as the client mandate. VT TAX CARE SERVICES P LTD, (Jun’12 to Sep’15) Team Leader MY ROLE Overall management, Fix system issues, Get quotes and buy computers and accessories, Install accounts applications, Maintain the security of the systems, Play a role of system administrator. SUTHERLAND GLOBAL SERVICES, (Jan’08 to Apr’12) LEVEL 2 TECHNICAL SUPPORT EXECTIVE in Microsoft & Symantec accounts MY ROLE Provided voice support for operating systems and networking issues in Microsoft process. OS Installation support, Fix Boot issues using advanced boot options, Registry issues, Fix startup errors, Fix Application installation errors, Give support for networking issues – Unable to open IE, Unable to connect to internet, Doing power cycle, Check for connectivity issues, (IP address pinging) Set up home page and restricted site, Fix errors on IE. Microsoft PC safety process: Support provided for US customer on system virus issues. Handle Boot issues. Troubleshoot on startup errors. Remove unwanted popups on IE. Fix page redirection. Achievement Best employee award by Sutherland global services and from Microsoft(Client) for consistent performance. EDUCATIONAL QUALIFICATIONS TECHNICAL KNOWLEDGE Operating System: DOS, Windows 98, 2000, XP, Vista and Windows 7, 8,10. Computer Languages:C, C++ and JAVA Computer applications:Visual Basic, Page maker, Corel draw, Adobe photo shop, Flash, Microsoft word, Excel and Power point. General Hardware, Electronics and Networking. Personal Data HUSBAND’S NAME:A. ALEX MARIARAJ NATIONALITY:INDIAN DATE OF BIRTH:- PRESENT & PERMANENT ADDRESS:PLOT NO: 40, NETHAJI NAGAR, HASTINAPURAM MAIN ROAD, CHROMEPET, CHENNAI – 600 044. LANGUAGES KNOWN:TAMIL & ENGLISH. Declaration I hereby declare that the above information is true and correct to my best of knowledge and belief. Place : Chennai Date :(A. ANTONY SHERLY BEULA)