Antony Muraya

ANTONY MURAYA Kenyan | Nairobi, Kenya| --SUMMARY ● I am a dynamic and detail-oriented professional with expertise in virtual assistance, data management, and administrative support. ● Proven track record in delivering exceptional customer service and effectively managing projects from inception to completion. ● I have proven ability to plan, execute, and oversee projects, ensuring timely delivery and alignment with goals. ● I am a self-motivated and focused individual with a flexible mind and ability to understand my obligations. ● I excel in providing exceptional service to clients; especially skilled with handling challenging customers. ● Business-driven, goal oriented and highly effective in creating impactful change EDUCATION Institute of Advanced Technology (IAT) –Nairobi Kenya. Web designing and Information Technology Kenya Institute of Project Management (KIPM)– Nairobi Kenya Certificate in Project Management February 2015 – April 2017 July 2017 – November 2017 WORK EXPERIENCE Business Manager July 2022 - Present Chariony Ventures – Nairobi, Kenya ● I oversee daily operations and manage team performance to enhance productivity. ● I develop and implement business strategies to achieve business goals. ● Spearhead regular team meetings to provide updates and gather feedback. ● Responsible for data capture and management of databases for management decision making. ● I am responsible for planning and coordinating projects to ensure timely completion and effective resource management. ● Prepare and present reports on business performance and operational efficiency to upper management. ● Identify training and development needs for team members to enhance skills. ● I am in charge of effectively recruiting, directing, and managing team members. Customer Service February 2022 – July 2022 Chariony Ventures – Nairobi, Kenya ● I maximized customer engagement and satisfaction by delivering excellent customer care. ● I was responsible for preparing product and customer reports by gathering data collected during customer interactions. ● I collaborated with cross-functional teams to address customer needs, leading to an improvement in the overall customer experience. ● I trained and mentored new customer service representatives, improving team performance and reducing onboarding time. Data Entry & Management Teacher Service Commission (TSC) – Nairobi, Kenya June 2022 – August 2022 ● I was responsible for data extraction, entry and verification. ● Reports and documents proofreading before submission. ● I collaborated with team members to ensure consistency and accuracy in data management practices. Office Administrator February 2016 - July 2018 Embassy House– Nairobi, Kenya ● I was responsible for stock keeping of office supplies and place orders whenever necessary. ● ● ● I coordinated and oversaw all office activities. I handled phone calls and all related correspondence (e-mail, letters, packages etc.). I was responsible for creating and presenting reports for senior manager. VOLUNTEER ACTIVITIES Mentor January 2021- Present ● I am a self-trained mentor in my local community, dedicated to empowering young boys aged 6 and above. ● Through my mentoring program, I focus on fostering personal development, building confidence, and promoting positive values. ● I aim to inspire them to reach their full potential and make informed decisions for their future. SKILLS Woodwork Craft Strategic Planning Project Coordination INTERESTS Community Involvement Youth Empowerment Photography LANGUAGES English- Intermediate Kiswahili- Native Performance Management Mentoring