ANTONIO V. REYES
CSM®, PMI-ACP®, PMP®
- 12368 High Horse Dr- Rancho Cucamonga, CA 91739
PROJECT, PROGRAM, AND PORTFOLIO MANAGEMENT
Extensive Project, Program and Portfolio management expertise and a proven track record of building, sustaining and leading high-performance, cross-functional Teams within strong matrix PMOs. Highly skilled at aligning strategy with organizational objectives and providing guidance to other project practitioners. Seasoned Waterfall and Agile acumen and thorough command of both the Software Development Life Cycle (SDLC) and critical IT dependencies.
PROFESSIONAL EXPERIENCE
Alorica
Program Director, Technology Business Enablement (January 2024 – Present)
Leads Technology Business Enablement Team
Responsible for directing a Team of 5 Project Managers and 4 Senior Project Managers
Primary point of escalation for clearing obstacles to successful project implementation
Provides budgetary approval for all project Capex expenditures < $250,000
Serves as the interface between Client Services and Enterprise PMO
Sr. Manager, IT Project Management (August 2021-January 2024)
Leads Client Technology Improvements vertical
Responsible for a Team of 8 geographically-distributed Project Managers and 2 Project Coodinators
Manages BPO portfolio of client accounts including Wyndham, US Bank, TikTok, Samsung, Service Corporation International, MLB and Bank of America
Successfully rolled out $26 million secure work-at-home platform leveraging ThinScale Secure Remote Worker
Boyd Gaming Corporation
Vertical Program Manager (April 2018 – May 2020)
Provide leadership direction to and track the performance of 4 Project Managers and 2 Business Analysts within Boyd’s Technology and Security verticals
Work in partnership with Product Management to enforce adherence to Scrum best
practices
Create and maintain service delivery project plans
Brief stakeholders on risks to and delivery status of development projects
Develop risk registers, mitigation plans, & establish delivery milestones
Principle oversight responsibility for project governance within assigned vertical
Responsible for enterprise-wide on-prem to cloud migrations
Management of $75 million Capex project budget
Overall responsibility for portfolio which includes the following projects:
PCI Compliance – VOIP Remediation
(Development of call center software to mute credit card DTMF)
Cloud Services Online Gaming Platform
(Development of an online cloud-based casino)
ServiceNow PPM Module Improvements
(ServiceNow Agile software development initiative for Finance and the PMO)
Enterprise Digital Surveillance
(Enterprise wide replacement and refreshment of Surveillance equipment and
infrastructure)
FanDuel Sports Betting Integration
(Bringing FanDuel application online at all property Sportsbooks)
Telephony – PBX Switch Replacement
(Call center migration to a Cloud environment)
Unsupported Systems
(Decommissioning of all end of life operating systems throughout the enterprise)
Oasis Casino Management System Conversion
(Enterprise-wide replacement of all Casino Management Systems)
DiTRONICS Financial Services
PMO Manager - Operations (June 2016 - August 2017)
Established a strong matrix PMO for a $300 million funds access provider
Managed the development of Title 31 reporting software for kiosks and ATMs
Managed a Team of 6 Project Managers across 3 distinct verticals
Oversaw Company project portfolio and product implementation roadmap
Led Company-wide process improvement Kaizen that generated $250,000 in savings from inception through first 3 months
Introduced Scrum and Extreme Programming to Company’s Waterfall-based development studio and reduced time-to-market by a total of 4 months on 3 separate releases
Implemented software testing standards based on production environment best practices and reduced escaped defects by 30% from August 2016 - June 2017
ADP
Implementation Project Manager II, Major Accounts (Oct 2015 – June 2016)
Direct the Comprehensive Services product implementations for ADP’s UpMarket Clientele
Successfully implemented a $150 million quarterly Comprehensive Payroll implementation for the Los Angeles Rams of the National Football League
Managed a highly complex Comprehensive HR, Payroll, and Benefits Implementation for American Pacific Corporation worth more than $250,000 annually
Responsible for creating detailed, revenue driven Statements of Work, Project Scope registers and schedules
Provide oversight of over 100 technical Implementation Specialists around the United States throughout all phases of implementation execution.
Aristocrat Technologies Inc.
Project Manager, Integration and Service (Oct 2011 – Oct 2015)
Direct system upgrades and new installations of CMS products at various casinos throughout the United States; gain formal product acceptance of Oasis, Business Intelligence, and one-card platforms at multiple casinos
Develop and maintain timetables for installation; create/maintain project plan and actively track milestones; lead weekly meetings both onsite and via conference with Customers and associated third party stakeholders.
Allocate human resources and contain expenses during the planning and execution phases of projects
Prepare written appraisals of all staff member performance on projects
Experience managing more than 75 distinct projects and leading teams comprised of up to15 individuals throughout all phases of the project lifecycle
Overall project CPI of 1.3 and SPI of 1.1
Directed the $10 million Hyatt Bayamón & Tropical Casino installation project in Bayamón, PR
Completed the Scioto Downs Racino project in Columbus, OH which brought in $8 million in total revenue
Achieved $7 Million in revenue recognition managing a multi-product installation at Soaring Eagle and Saganing Casinos in Michigan, which included the implementation of House Advantage’s Core, Sidecar and Kiosk one card solution
EDUCATION & PROFESSIONAL
CERTIFICATIONS
University of Nevada, Las Vegas
Master of Education in Educational Leadership
University of Nevada, Las Vegas
Bachelor of Science in Education, Workforce Education
Project Management Institute
Project Management Professional (PMP)®-
Project Management Institute
PMI-Agile Certified Practitioner (PMI-ACP)®-
Scrum Alliance®, 2016
Certified ScrumMaster®
AXELOS Global Best Practice, 2016
ITIL® Foundations Certificate in IT Management
