Antonio Romo

Antonio Romo Urrutia Psychologist and Marketer https://www.linkedin.com/in/anton io-romo-urrutia/ Bachelor's Degree in Psychology. Coaching and psychotherapy both in English and Spanish. Fully Bilingual. Well-versed in SEO, keywords use and creation of viral audio-visual content with a focus on marketing. Extensive experience in multinational startups at Manager Level, Program Management and 100% remote working environments. Experience 03-2018 - 10-2019 Relationship Coach, Quality Team Manager & Recruiter Relationship Hero Responsibilities: • Coaching and counseling to people all over the world dealing with emotional distress due to breakups and relationship-specific issues. • Active listening, application of CBT-techniques to help clients deal with their post breakup emotional hurting. • 100% remote environment. • Helping individuals with other non-relationship related emotional issues, such as anxiety, obsession, social anguish, etc, using brief-therapy and evidence based techniques. • During my tenure, being consistently in the top 3 based on performance and over performance of expected metrics. • Assigned with the training and mentorship of new coaches. • Assigned Quality Team Lead, with over 13 employees under my responsibility. Monthly appointments to track and evaluate performance, teaching of coaching abilities. • Teaching of classes. • Hiring Project Manager in international countries. • Review of international applicants' interviews, providing the final decision in their hiring process. 06-2018 - 11-2019 Spanish Coach Duolingo Responsibilities: • Coaching and teaching Spanish to international learners through Duolingo's platform. • Pronunciation correction, serialized classes. 09-2017 - 06-2019 Localization Specialist Google México / Tenor Inc. Responsibilities: • Creation of content for the second biggest GIF-sharing platform in the world. • Remotely organization of my activities with self-reliance and proactivity being a must in the position. • Direct engagement with MGMT agencies dealing with the biggest Youtubers in the Spanish-speaking world. • Á la carte design of content, with direct input from Youtubers, influencers and their management agencies. • Creation of GIF content for musical groups, movie distributors and international cultural events such as the Youth Olympics and The Oscars. • Weekly tracking and analysis of searching viral terms. Creation of content reflecting upcoming events of high cultural relevance. • Coordinator of trends for all LatinAmerica and Spanish-speaking US. • Localization of all Keyboard commands from English to localized Spanish for every single Spanish market (Latin America, Spain and Spanish-speaking US). 01-2018 - 03-2018 Customer Support Representative Lingoda Responsibilities: • Management of 100+ emails a day in English and Spanish via Zendesk. • Reimbursements and resolution of client's complaints and problems with the company's platform. 01-2017 - 03-2018 Community Manager, Audiovisual and Content Editor Ykoco.com Responsibilities: • Community Manager of Ykoco.com's social media accounts. • Creating viral, sharable and culturally relevant content in order to improve the overall market mindshare of the business. SEO adjustments. • Under my supervision, the reach of the page grew from 1k likes in January 2017 to 30k followers / likes at the end of my tenure. • Administrator of Ykoco.com's Shopify account. • Dealing with complains, reimbursements and shipping & payment issues. • Administrator of Ykoco.com's Mailchimp account, creation of weekly newsletters. 10-2014 - 02-2017 Freelance Bilingual Recruiter Appen Buttler Hill Responsibilities: • Massive recruitment for a voice recollection project by the biggest web search company . • Recruitment 2.0 and 3.0. Posting of the position in different job searching webpages, and in social networks such as Reddit and Facebook. • Constant monitoring of the recruiters' performances throughout the length of the project. • Compliance with the monthly metrics required by Appen. Education 08-2013 - 06-2017 Bachelor of Psychology - Universidad de Guadalajara Skills Bilingual, English & Spanish Photoshop Microsoft Excel Smartsheet Airtable Zendesk