ANTONIO BERNARDO L. TEJUCO
Objective
To contribute dedicated effort toward achieving organizational goals, while utilizing and enhancing my skills and knowledge. I am a fast learner and eager to take on new challenges.
Summary
• A committed and hardworking individual who can consistently meet deadlines, even under pressure and with limited resources.
• Adept at systematic problem analysis and intelligent decision-making.
• Highly skilled in software analysis, implementation, development, and architecture.
• An effective team player and leader with a track record of success.
Experience,
Trainings Attended
& Skills
Customer Representative, TPG OCSI/Techmahindra
2024-Present
• Upgrades Officer: Assisted customers with changing their internet plans, including relocations and speed upgrades.
• Retention Officer: Retained customers and prevented cancellations by offering special promotions and providing exceptional service.
Customer Representative, Koala-
• Handled retail accounts, informing customers about product benefits and claims.
Customer Service specialist, Tenerity-
• Reminded customers of their cashback benefits and ensured they understood the process.
Account Associate, VXI
2018 – 2022
• Served as a Customer Service and Inbound Sales Representative for magicJack Voice over Internet Protocol (VoIP).
Service Order Creator, PLDT
2013 – 2018
• Created and maintained new subscriber records in Kenan FX.
• Validated data submitted for specific service requests.
• Updated tasks for Digitel migration using Clarity/Comet.
• Managed the migration of lines from the existing network to the Next Generation Network (NGN).
• Configured ONU (Optical Network Unit) for FTTH connections.
• Updated profiles in SPS-UI and monitored voice ports in NETMan4k.
• Consolidated lines loaded at HUAWEI soft switches.
• Handled the Digitel to PLDT migration process.
• Ensured proper procedures were followed for all migration tasks.
• Collaborated with Project Managers to ensure timely and complete migration for all areas.
• Provided daily and weekly reports for management review.
Trainings Attended
• Fault Management Training | PLDT-Teltech Building, Mandaluyong City | May 9, 2014
• KENAN FX Training | PLDT-Teltech Building, Mandaluyong City | July 11, 2013
• Comet/Clarity Address Maintenance | PLDT Pasay | July 16-18, 2013
• Customer Relationship Management (CRM) Training | PLDT-Teltech Building, Mandaluyong City | July 9, 2013
Skills
• Software: Proficient in Microsoft Office (Word, Excel, PowerPoint), Kenan FX, Clarity/Comet, SPS-UI, and NETMan4k.
• Troubleshooting: Experienced in troubleshooting computers, monitors, fax machines, and printers.
• Electronics: Well-versed in basic electronics.
• Networking: Knowledgeable in network analysis.
• Programming: Extensive knowledge of PHP, MySQL, HTML/CSS, Ajax/XML, and JavaScript.
Education
Systems Technology Institute | 2009 – 2013
• Bachelor of Science Degree
• Awarded Best Thesis for "Game of the Generals Android" -).
Personal
PERSONAL INFORMATION
• Age- 36 Years.old
• Gender - Male
• Civil Status- Single
• Nationality- Filipino
References
Engr. Jewella R. Lavilla
NGN Migration Head, PLDT Pasay
I am confident that my qualifications align with your company's standards and would welcome the opportunity for an interview at your earliest convenience.
Antonio Bernardo L. Tejuco
