Antonina M.

MAKEDONSKA, Antonina email:-linkedin: www.linkedin.com/in/antonina-makedonska Work experience: Nov 2019 - present - Benamic Position: Project manager Main Activities and Responsibilities: Account management and project management of web projects Calls with clients Setting up of promotional campaigns in CRM and administration panel Coordination between crm, web dev and design departments for the projects’ completion and delivery Strictly following deadlines in projects execution Sept 2014 – Oct 2019 – Benamic (prev. Sales-Promotions) Position: Team Leader Project Management Main Activities and Responsibilities: Manage the workload in the Project Management team Monitor the progress of each promotion and allocate additional resources where needed Communication with Finance, Design, Development, Business Analysis and Customer Service team to assure smooth promotions running Work with the different departments responsible for CRM and admin development and communicate the new developments/functionalities to the team Update relevant manuals in use Maintain client contact on important projects and campaigns; participate in weekly/monthly calls and business correspondence via email Approve team`s requests for leaves; training of new staff; calculation of performance index and conducting performance reviews of the personnel Provide continuous support to the team on their daily duties and being the ultimate responsible contact for the service provided to clients Ensure following of ISO procedures and updating the relevant team procedures and processes in relation to that June 2019 – Dec 2019 – Moon Magic Position: Customer service representative Responsibilities: Replying to Zendesk tickets Checking orders status in Shipmonk and Shopify and updating customers on the status of their order Performing control checks on orders on hold Nov 2018 – Nov 2019 - Editions Trédaniel (freelance) Position: Content manager Responsibilities: Updating content on web page: book description; authors pages Final stage slicing of books’ artwork Feb 2018 – June 2018 – HomeDecoratingCompany.com (freelance) Position: Admin support for e-commerce company Responsibilities: Managing back orders Pulling reports from the database regarding recent orders Project management of new campaigns; communicating with design and content management freelancers Jan 2018 – May 2018 – Meir Kay (freelance) Transcribing and subtitling videos in English Nov 2013 – Aug 2014 – Benamic (prev. Sales-Promotions) Position: Promotions Coordinator Main Activities and Responsibilities: Setting up of new promotions in the database Creation of web forms for upcoming promotions Communicating with Web developers, Database developers in case of additional functionalities have been requested Communication with Web design team in regards to the creation of a design for web forms Creation of project plans for the promotions Preparing of quote taking in consideration all the specific and requirements for the realization of the promotion and negotiating the fees with the client Communication with the clients in regards to details and specifics of the promotion Storage of the legal documents and ensuring the documents get signed by the client Dealing and proper storage of complaints raised by the end customers regarding the promotional product and client Improvements in regards to ISO audits, process and procedures Feb 2013 – Nov 2013 – Benamic (prev. Sales-Promotions) Position: Customer service representative and data entry specialist Main Activities and Responsibilities: Customer service representative (phone and email correspondence) for companies operating in various sectors of the industry worldwide; Respond to customer queries and approaches in the language agreed, with a friendly and professional tone and language in both spoken and written communication; Processing web registrations; Track all initial communication with the customer; Particular attention to detail to ensure that the database is filled in with complete accuracy. Testing by phone interviews the French language of potential employees; Initial training of new customer service employees; Edit of the French version of company's website; Collecting all documents needed from customers Aug 2012 – Nov 2012 - DSG International plc (Pixmania France division) Position: Account management coordinator Main Activities and Responsibilities: manage a number of specified accounts; identify mismatches and potential exposure; meet specified KPIs; respond to queries from internal customers; escalate potential issues to relevant individuals, Team Leader and external teams. Aug 2011 – July 2012 – hotel Royal Beach, Golden Sands, Bulgaria Position: Receptionist Main Activities and Responsibilities: receive and register guests as they arrive, answer phone calls and emails and control booking and reservations, receive the payment for accommodation and allocate the rooms to the clients, preparing bills, handling checkouts, in charge of rooms mini-bars, serving clients at the lobby bar and receiving clients at SPA center, working with scanner, printer, fax, working with documents in Word and Excel, place orders to distributors for lobby, mini-bar and hotel needs. Feb 2011 – March 2011 – International internship AIESEC Position: Marketing consultant, project “Marketing Focus”, Belgrade, Serbia Main Activities and Responsibilities: be part of “Marketing Focus” team and work on marketing workshop, which goal is to improve current position of small and medium enterprises on market in Serbia; do the survey of small and medium enterprises; contact and schedule meetings with them in order to work closely with company directors; make marketing plan with activities for the company. Nov 2010 – Dec 2010 – Artin Vision, Varna, Bulgaria Position: Movie translator and volunteer at Sofia film festival Main Activities and Responsibilities: Translate movies from English/French to Bulgarian using specific software; working on the entrance of movie projections; giving directions to customers; promoting the event. June 2010 – July 2010 – Ice skating “Ice island”, Golden Sands, Bulgaria Position: Front-office and promoting Main Activities and Responsibilities: Welcoming clients; receive payments; giving skates and main explanations to clients; promoting the event around Golden Sands. May 2008 – July 2008 – Translation agency “Steady”, Varna, Bulgaria Position: Secretary and translator with French language Main Activities and Responsibilities: Welcoming clients; Transfer queries to translators; Answer phone calls and emails; Translate documents from Bulgarian to French and vice-versa. Education 2008 - - – 2003 University of Economics, Varna, Speciality: Management French high language school “Frederic Joliot Curie”, Varna with French and Spanish language Primary school ”Cyril and Methodius”, Varna with German Specializations: Sept 2009 – June 2010 - Student exchange program Erasmus; Location: University of Technology, Brno, Czech Republic Faculty: Business and Management Languages: Bulgarian - Native French - Excellent English- Excellent Spanish- Basic Certificates: French – International French language diploma, DELF B2 English – Certificate at English Academy Varna, Bulgaria Hobbies: Yoga, dancing, movies