Antonietta Pugliese
(--PROFILE:
Highly motivated, creative, and results-driven individual with extensive experience in customer success,
operations, and financial management. Proven ability to foster cross-team collaboration and build
relationships with global partners and stakeholders. Fluent in Spanish, English, and Italian, and
comfortable navigating multicultural environments. Thrives in dynamic, fast-paced settings, bringing a
strategic mindset and a focus on delivering exceptional client experiences.
SKILLS
• Trilingual: Fluent in English and Spanish, Italian native speaker
• Strategic client relationship management
• Real-time problem-solving in high-pressure environments
• Cross-functional collaboration and leadership
• Financial planning and analysis
• Proficient in CRM tools, Microsoft, and G Suite
• Excellent oral and written communication
• Adapts and thrives in ambiguous and evolving environments
EDUCATION & TRAINING
2015: AAT qualification - Level 4
2012: Business for International Professionals Certificate Program (BUSIP) - Intensive Business English
Program (IBEP), University of Washington, State of Washington (US)-: Masters in Business Management, University of Florence, Italy. Graduated with honors.
Thesis topic: Innovation and Development of New Product-: Bachelor in Science - Law, University of Florence, Italy Majors: Business Law, Civil Law and
Public Law.
EXPERIENCE HIGHLIGHTS
Mana Group
Chief Operating Officer — April 2022 to Present
• Led strategy execution and operational efficiency to achieve growth targets and maintain strong client
relationships.
• Developed a company-wide goal-setting framework to optimize performance management.
• Fostered a highly inclusive culture that aligned with organizational values, enabling cross-departmental
collaboration.
• Partnered with sales teams to enhance customer success strategies, ensuring long-term client
satisfaction.
Antonietta Pugliese
(--Mana Search
Chief Financial Officer and Operations Management — September 2017 to April 2022
• Directed financial operations and budgeting, providing strategic advice to the executive team.
• Cultivated strong external partnerships to drive revenue growth and optimize client solutions.
• Oversaw HR and IT processes, ensuring effective alignment with business needs.
• Engaged in customer-centric financial planning, enhancing customer experiences by aligning business
and financial strategies.
Athelstan Search
Account Management and Director of Finance — August 2015 to August 2017
• Drove business growth by fostering strong client relationships and executing targeted sales strategies.
• Collaborated with senior consultants to implement client-focused solutions and achieve revenue goals.
• Delivered strategic financial guidance to stakeholders, ensuring decisions supported long-term growth
and customer satisfaction.
Epsilon Telecommunication
Sales Coordinator - Executive Sales Business Support — March 2013 to July 2015
• Managed customer queries, ensuring optimal communication across departments for seamless client
experiences.
• Provided bilingual customer support (English and Italian), maintaining client satisfaction through
effective problem-solving.
• Conducted sales reporting and forecasts, enabling data-driven decision-making.
INTEREST AND INVOLVEMENTS Curious about new technologies | Passionate about cultural diversity |
Enthusiast in interior design and DIY projects | Animal lover | Avid traveler with experience in multicultural
settings
REFERENCES Available upon request
