Antonette S. Dorias

I am a versatile professional with a rich background in customer service, loan processing, and sales, bringing over two years of experience in roles that demand strong communication, organizational skills, and attention to detail. My career reflects a commitment to providing excellent service and a proactive approach to problem-solving, making me a reliable team player who enhances both client satisfaction and operational efficiency.

In customer service roles, I've honed my ability to actively listen, empathize, and address client concerns with precision. Whether it’s handling inquiries, guiding customers through processes, or resolving issues, I ensure every interaction is positive and informative. My background in managing customer inquiries about prescription limits and insurance coverage demonstrates my capability to handle complex situations professionally and with empathy, building trust with clients while adhering to regulatory guidelines.

In loan processing, I've developed a solid foundation in the financial industry, where accuracy, compliance, and timely processing are paramount. My familiarity with loan origination software (LOS), CRM systems, electronic signature tools, and compliance tracking tools enables me to manage loan applications from start to finish with minimal errors and maximum efficiency. I have also gained experience as a Loan Closer, taking responsibility for verifying documents, ensuring regulatory compliance, and finalizing transactions—a role where my attention to detail and ability to meet tight deadlines have proven invaluable.

My sales and cold calling experience further broaden my skill set. As a former team leader for cold calling campaigns in industries like student loans, diabetic supplies, and medical supplies, I successfully managed outreach strategies, tracked performance metrics, and consistently met lead generation goals. Proficient in CRM tools with dialer features, I am skilled at maintaining organized records, following up on leads, and refining campaigns for higher conversion rates.

My expertise also extends to digital marketing and SEO content strategy, where I have contributed to increasing organic traffic through keyword optimization and strategic content development. I understand how to create engaging content that aligns with both brand objectives and search engine algorithms, which has enhanced my ability to drive traffic and generate leads online.

Overall, I bring a mix of technical proficiency, adaptability, and customer-centered focus. My experience across multiple sectors, coupled with my ability to streamline processes and ensure compliance, makes me a valuable asset in fast-paced, client-oriented environments. I am dedicated to continuous improvement and committed to delivering high-quality results in every aspect of your work.