Antonette Pahuway

ANTONETTE PAHUWAY SUMMARY -- Onehunga, Auckland 1061 Dedicated Customer Service Associate with wide variety of skills to provide multi-task in fast-paced working environment. Eager to join the team to reach personal and team goals. Well versed in handling escalated customer issues. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Professional in customer service, committed to delivering highquality solutions while ensuring efficient task completion. SKILLS Customer Service Customer engagement Conflict Resolution Sales strategies Effective communication Product knowledge Billing adjustments Call metrics Remote office availability POS system operation EXPERIENCE Administative Database management Financial reporting Problem Solving Report preparation CRM software Basic Bookkeeping Analytical skills Proficiency in Office Software Database and File Management CUSTOMER SERVICE ASSOCIATE | 01/2017 to 11/2019 The Results Company- Philippines, Cebu Answered phone calls from customers promptly and courteously. Engaged in conversation with customers to understand needs, resolve issues and answer product questions. Suggested product solutions based on individual customer needs. Escalated unresolved customer issues to the appropriate department or manager for resolution. Adjusted bills and refunded money to resolve customer’s services or billing complaints. Provide information about products and services available to new customers. Followed policies and procedures to meet or exceeds performance requirements. Following marketing strategies to achieve sales goals. FINANCIAL ASSISTANT | 09/2016 to 12/2016 Bigfoot- Philippines, Cebu Updated and maintained databases with current information. Prepared cash for weekly salary of laborers. Prepared invoices, receipts in a timely manners. Provided support for the preparation of daily, weekly, monthly, quarterly and annual financial reports. PERSONAL/ BOOKKEEPING ASSISTANT | 04/2016 to 08/2016 K1 Sportswear- Philippines, Cebu Prepared financial reports, such as balance sheets, income statements, and statement of cash flows. Receive payments from customers. Prepared payroll for employees, including calculations of hours, deductions, and issuing paychecks. Assisted external auditors during annual audits by providing requested documents in timely manner. EXPERIENCE ACCOUNTING STAFF | 06/2015 to 03/2016 KCC Property Holdings Inc- Philippines, General Santos City Received receipts, invoices and reports from different department to be encoded in General Ledger and distributes other accounts to Accounts Receivable and Accounts Payable. assisted in the preparation of daily, weekly, monthly and annual reports by providing requested documents. Collaborated with other staff members on special projects related to organization’s accounting functions. SALES ASSOCIATE | 04/2014 to 08/2014 Jollibee- Philippines, General Santos City Greeted customers and took orders. Received payments and assemble orders. Introduced customers new products. Counted and balances cashier drawers. Cleaned and follow sanitary procedures in keeping aisles and registered area organized. Present in graveyards shifts if needed. EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MANAGEMENT ACCOUNTING, 03/2015 Ramon Magsaysay Memorial Colleges General Santos, Philippines CERTIFICATES Virtual Executive Assistant Course VirtualWorkPh | February 2022 Social Media Management Course VirtualWorkPh | February 2022 Basic WordPress Course VirtualWorkPh | February 2022 General Virtual Assistant Course VirtualWorkPh | February 2022