COLLECTION ASSOCIATE
CONVERGYS | SPRINT 08/18/16 – 02/04/17
responsible in collecting the debts of the customer with respect and care.
responsible in solving customer issue with full-mannered and in professional conversation.
responsible to take care the customer’s account to avoid fraud.
make customer feels valued all the time.
Production Operator and Inspector
TRANSITIONS OPTICAL PHIL INC. | OPERATION 04/14/13 – 08/18/16
Strictly following standard operation to produce products on time ensuring the quality at the same time.
Vigilant to machine parameters to maintain correct specification for good yield.
SCHOOLS ATTENDED
RNC TECHNICAL LEARNING CENTER | 06/11 – 03/13
COMPUTER PROGRAMMING 2 YEARS
MECHATRONICS 6 MONTHS
DOMINICAN SCHOOL OF PILAR |-
HIGHSCHOOL
TRAININGS ATTENDED
LEADERSHIP ACADEMY
purpose of the training is to know the proper approach to agents to effectively deliver the action plan.
COACHING TRAININGS
purpose of the training is to be excellent on identifying the root cause of behavior of the agents.
RECOGNITIONS
TOP AGENT FOR CUSTOMER SERVICE FEEDBACK | GO2BANK
With 100% customer feedback score
TOP QUALITY ANALYST FOR QUARTER 1 2019 | AT&T
With 149.5 % productivity rate and rated score of 2.40
REFERENCES
Upon request
