Antonette Mae Castillo

 COLLECTION ASSOCIATE CONVERGYS | SPRINT 08/18/16 – 02/04/17 responsible in collecting the debts of the customer with respect and care. responsible in solving customer issue with full-mannered and in professional conversation. responsible to take care the customer’s account to avoid fraud. make customer feels valued all the time. Production Operator and Inspector TRANSITIONS OPTICAL PHIL INC. | OPERATION 04/14/13 – 08/18/16 Strictly following standard operation to produce products on time ensuring the quality at the same time. Vigilant to machine parameters to maintain correct specification for good yield. SCHOOLS ATTENDED RNC TECHNICAL LEARNING CENTER | 06/11 – 03/13 COMPUTER PROGRAMMING 2 YEARS MECHATRONICS 6 MONTHS DOMINICAN SCHOOL OF PILAR |- HIGHSCHOOL TRAININGS ATTENDED LEADERSHIP ACADEMY purpose of the training is to know the proper approach to agents to effectively deliver the action plan. COACHING TRAININGS purpose of the training is to be excellent on identifying the root cause of behavior of the agents. RECOGNITIONS TOP AGENT FOR CUSTOMER SERVICE FEEDBACK | GO2BANK With 100% customer feedback score TOP QUALITY ANALYST FOR QUARTER 1 2019 | AT&T With 149.5 % productivity rate and rated score of 2.40 REFERENCES Upon request