Anton Luigi Gabrielle S. Pestelos

I have been in the BPO industry for 10 years. Started as an agent then worked my way up in becoming a Supervisor. I have been with 4 different companies since 2009. I am trained to handle Voice, chat and e-mail for all Line of Businesses for Amazon.com and have a background for Tech Support as I supported McAfee and Microsoft. I also have a background in Logistics. I was part of a known logistics company for 3 years so I have knowledge as to how shipping company works (tracking, status, exemptions etc). As a Supervisor, my main objective is to develop people through coaching, huddles and regular development plans. I am very passionate about coaching because I believe that coaching is an ongoing process. It never stops. Hence, the learning never stops. I also facilitate weekly and monthly business reviews and present the scores of my team and my team members. I also try to translate program and client goal to action plan for goal settings.

Additional skills:

People Management, Performance Management, People Engagement, Customer Satisfaction. CSC, Avaya, CMS - Call Management Systems, MS Office. 

Trainings:

Lead 100 Supervisor Workshop

Six Sigma (White Belt)