Antoinette Placides

ANTOINETTE PLACIDES Antipolo City CALABARZON • - •- Project Manager and Executive Assistant Work History January 2016 - Present Project Manager/Virtual Assistant Top Rated Freelancer in Upwork.com with 100% Job Success Rate Assist various clients in managing projects and achieve project goals Championing projects to achieve success under stated budget and resources E-mail and calendar management Reminding clients of meetings Prepare documents Web research Data entry January 2013 - March 2016 Senior Project Manager Five9 Philippines Scopes projects and deliver customer requirements gathered Mitigates possible challenges that may defeat the ease of use of the system for clients Spearheads success of the implementation and manages communication within different departments to be able to achieve client's goals. Conducts trainings and webinars for business owners and enables them to utilize the phone system and equips the assigned account administrator to do the training for the other users oftheir company. Monitors and manages account for 30 days Nov 2010 - Jan 2013 Senior Project Manager Acquire Asia Pacific - RingCentral Conduct tutorial over the phone for new customers on how to use and setup their phone system · Assist customers on configuring their IP phones and help with the network setup Educate customers about the VOIP service that they subscribed to and help out with the on boarding process which includes porting numbers from different companies. Identify and handle customer inquiries, resolve customer concerns and maintains customer satisfaction quality of service that we can provide. Aug 2010 - Nov 2010 Customer Service Representative – AT&T Mobility StarTek Philippines Meet customer requirements through first contact resolution. Provide assistance in handling customer’s Technical Requirement. Assist customers with their issues/problems relating to their mobile device Jun 2009 - Jul 2010 Travel Specialist- Priceline.com Motif LTD Assist customer in rebooking reservations, cancelled flights and inquiries Make sure that customer is aware about their flight changes Ticketing reservations https://www.visualcv.com/9vgedbwhq2w Jun 2008 - Dec 2008 Customer Service Representative - United Airlines Teletech Answer telephone inquiries from customers and help them find the cheapest fare available Make airline reservations for passengers Ticketing Assisting customers with special request Providing excellent customer service Skills Project Management Requirements gathering Determine scope and budget of the project Deploy contractors and project contributors to start the project Manage the project from beginning to end Determine pain points and mitigate Liaise between stakeholders and all the members involved in the project Virtual Assistance Research Calendar management E-mail management Wordpress update Social media management (post curation and comments/DM management) Shopify navigation (Order processing and non-coding related theme editing) Use of collaboration tools such as slack, teamwork, pipedrive, asana, basecamp, salesforce, zendesk, google tools Knowledge in Facebook Marketing simple graphic designing (logo creation, FB posts, posters using Canva tool) Research and Data Entry All sorts of data research expert in using Microsoft Softwares Use of google sheet and google docs in data storage and presentation Project Management Defining the components of a project What it takes to be a project manager Using project management software like Microsoft Project Managing project scope, budget, and schedule Managing project resources, including people Managing project risk Initiating a project Identifying and managing stakeholders Identifying requirements and deliverables Developing a project plan Building a project schedule Assigning resources to tasks Understanding the critical path Running the project Managing teams Monitoring performance Closing a project https://www.visualcv.com/9vgedbwhq2w Project Management Facebook Marketing: Advertising Understanding Facebook ad types Setting up an advertising account with Facebook Identifying and targeting your primary audience Choosing a budget Writing Facebook ads Boosting page posts Creating and scheduling reports Improving ad performance Understanding Facebook's ad policies Education 2004 - 2008 Secondary Education San Beda College https://www.visualcv.com/9vgedbwhq2w