Anthony Wayne Taylor

ANTHONY W. TAYLOR TEACHING QUALIFICATIONS International TEFL and TESOL Training ACCENT - Native English NATIONALITY - U.S. A. • CONTACT Address: Calle 78 Este, Via Espanza Apt. 5B Panama City, Panama Phone:- Email:- SKILLS • • • • • Researching Technical Support Complaint Resolution Good Communication Skills Creative Problem Solving PROFESSIONAL SUMMARY Innovative problem-solver who has generated workable solutions. I'm adaptable and resilient. I have patience, a risk taker that is open to new ideas. Quick to identify issues, research for answers and correct issues using various troubleshooting techniques. Multi-tasker, provisioner, test and turn-up Ethernet services. Initiated trouble tickets using Remedy, Zendesk and Salesforce applications. Maintain excellent call resolution time. A complex solver who demonstrates the ability to identify and streamline complex work processes. Personable Customer Service professional offering over 16 years of experience resolving account and service concerns for cable and telecommunication customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. WORK HISTORY English Teacher , 01/2022 - Present Tutlo Tutoring - Panama City, Panama Preparing and delivering lessons to improve students' reading, writing, and conversational skills. Universal NOC Agent, 02/2016 - 07/2020 T-Mobile - Denver, CO Roles and duties include monitoring source alarms, contacting vendors and opening trouble tickets using Zendesk application. Isolating and identifying the root cause of faults for all core network-related issues within scope. Coordinate and dispatch technicians to customers' homes for cable Installs, trouble calls, or emergency repairs rendered outside the place of business. NOC Management Technician, 02/2015 to 01/2016 Century Link (Lumen Technologies) - Denver, CO Escalate and communicate customer issues and network-related alerts to NOC tier 2-4 staff, management, and administration as defined by the client's policies and escalation procedures. Interact with Network Suppliers, Vendors, and Customers on a daily basis; opening tickets on DS0, DS1, and Ethernet circuits while performing follow-up with external organizations on customer and other related issues. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Investigated and resolved customer inquiries and complaints quickly. HEADSET - Logitech CAMERA - Built-in INTERNET CONNECTION - Wired TEACHING EQUIPMENT - DELL DESKTOP COMPUTER Loan Indexer, 09/2014 - 01/2015 Lender Live - Denver, CO Visually recognize and classify each closing, credit, and collateral document image in the daily pipeline by either confirming the predetermined doc type assigned by the pre-classification program or coding the correct doc type. Provide feedback regarding the maintenance of, and quality improvement for the pre-classification program. Customer Service Maintenance Technician, 01/2013 - 02/2014 Stivers Staffing, Time Warner - Denver, CO Opened trouble tickets using Remedy, Customer View and other various applications. Documented and resolved customer concerns raised during installations, operation, maintenance, application, and/or product compatibility matters. Coordinates follows resolution up on trouble departments as of tickets, Customer working problems/issues and with various internal necessary to ensure issues properly routed and resolved. Responded to customer requests, offering excellent support and tailored recommendations to address needs. EDUCA TION No Degree Barnes Business College - Denver, CO ITTT Certified English Teacher : Teaching English As A Second Language, 01/2020 International TEFL &TESOL Training MILITARY SERVICE U.S. Air Force Security for Priority "A" Resources Air Base Ground Defense Training Elite Gate Guard Honorably Discharged - 6 yrs.