Anthony Ugochukwu Omesu

OMESU UGOCHUKWU ANTHONY Email:-Professional Summary Versatile and results-oriented professional with over 5 years of experience spanning B2B/B2C Lead Generation, Data Analysis, Marketing, Customer Service, Cyber Security, Virtual Assistance, Industrial Safety, and Sales. Known for delivering exceptional results, leveraging data-driven insights, and fostering client relationships to drive success. Adept at managing multiple priorities and solving complex challenges with precision and efficiency. Professional Experience B2B Lead Generation Pro Swift Network Ltd. — May 2024 – December 2024 • Generated over 5000 qualified leads monthly, contributing to a 40% increase in client acquisitions. • Utilized CRM tools like HubSpot and Zendesk to streamline lead management and improve conversion rates. • Implemented targeted outreach campaigns, boosting engagement by 25%. Customer Service Specialist Zoda Communication — January 2024 • Managed over 1000 customer interactions weekly, maintaining a 98% satisfaction rate. • Resolved complex customer issues, reducing escalation rates by 15%. • Conducted onboarding sessions for new clients, achieving a 95% onboarding success rate. Data Analyst Freelance Projects — 2023 • Analyzed datasets for actionable insights, improving client decision-making by 30%. • Created automated dashboards using Google Sheets and Metabase, reducing reporting time by 40%. • Conducted trend analysis, leading to a 10% reduction in operational inefficiencies. Cyber Security Professional Freelance Projects — 2023 • Secured client data by implementing advanced encryption protocols and firewalls. • Conducted risk assessments, mitigating potential cyber threats by 20%. • Delivered training sessions on cybersecurity best practices, improving compliance by 30%. Sales Representative Extraordinaire Swift Network Ltd. — May 2022 • Closed high-value deals, contributing to a 15% annual revenue growth. • Built and maintained long-term client relationships, achieving a 90% retention rate. • Exceeded monthly sales targets by 20% consistently. Virtual Assistant Freelance Projects — 2022 • Streamlined administrative tasks, saving clients up to 10 hours weekly. • Managed schedules, emails, and reports with 100% accuracy. • Coordinated projects across multiple teams, enhancing productivity by 25%. Industrial Safety Officer Zoda Communication — January 2021 • Ensured compliance with safety protocols, reducing workplace incidents by 15%. • Conducted regular safety audits, improving compliance scores by 20%. • Trained employees on safety procedures, enhancing awareness by 30%. Marketing Expert Freelance Projects — 2020 • Designed and executed marketing campaigns, increasing client engagement by 40%. • Optimized social media strategies, growing audience reach by 25%. • Conducted market research to identify trends, driving a 15% boost in campaign ROI. Professional Skills • Technical Proficiency: HubSpot, Zendesk, Google Workspace, Metabase, Advanced Excel • Soft Skills: Communication, Problem-Solving, Team Collaboration, Attention to Detail, Time Management Achievements • Increased customer satisfaction scores by 30% through personalized support. • Reduced onboarding time by 20%, enhancing client experiences. • Achieved a 95% retention rate in sales through exceptional relationship management. Education bachelor’s degree in computer science and information technology Certifications • Certified Customer Support Professional (CCSP) • Data Analysis Certification • Cybersecurity Fundamentals Additional Information • Availability: Flexible for remote and in-office work. • Languages: Fluent in English.